Front Desk Associate

Scenthound; Escondido (CA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts

Flexible schedule

Free uniforms

Opportunity for advancement

Training & development

Direct career growth path to Mgmt

Competitive hourly base pay + tips

Merit-based pay increases

Paid Vacation

Complimentary service membership

Job summary

Scenthound in Escondido, CA seeks a Sales & Front Desk Associate dedicated to growing memberships while delivering outstanding customer service. You’ll engage dog owners with education on health and wellness, drive key performance metrics, and contribute to a welcoming, dog-friendly environment.

The role emphasizes sales confidence, retail experience, reliable transportation, and a passion for dogs. It offers a clear path to advancement and competitive compensation based on performance.

Qualifications

• Experience in sales and customer service, preferably in retail or service settings.
• Comfort with technology and able to learn store software quickly.
• Reliable transportation and ability to work a flexible schedule.

Responsibilities

• Drive membership sales through education of health and wellness benefits.
• Ensure excellent customer service at the front desk and on the sales floor.
• Manage memberships, schedule appointments, and handle cash with accuracy.
• Support promotional efforts and contribute to a friendly dog-loving culture.
• Assist with opening/closing procedures and maintain a clean reception area.

Skills

Sales experience

Customer service

Retail experience

Dog lover

Communication skills

Cash handling

Time management

Job description

Benefits:

• Competitive salary
• Employee discounts
• Flexible schedule
• Free uniforms
• Opportunity for advancement
• Training & development

Perks and Benefits:

• Direct career growth path to Management positions (Ass. Manager, Manager) and additional options
• Competitive hourly base pay, plus tips; sales bonuses
• Merit-based pay increases
• Paid Vacation
• Complimentary service membership

About the Position:

The Sales & Front Desk Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer.

This position requires:

• Sales experience and confidence (membership sales are highly valued!)
• Customer service experience (retail, restaurant)
• Computer/ Technology proficiency
• A passion for dogs and dog health & wellness!
• Reliable transportation
• Willingness to work in a smoke-free environment

Who We Are Looking For:

We are searching for a goal-oriented team member who has a passion for sales and customer service! A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover! We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Manager!

Tasks:

• Drive membership sales through health and wellness education
• Drive key performance indicators – average ticket price and rebook ratio – through memberships, service
• add-ons, and retail sales
• Develop membership leads; Follow up with potential members
• Answer phone calls, schedule customer appointments, manage customer profiles and records
• Manage cash drawer – responsible for daily cash handling
• Manage customer expectations; Resolve customer concerns; Retain memberships
• Adhere to Scenthound sanitary and cleaning practices – keep the reception area clean and presentable
• Perform other tasks and duties as assigned by the Scenter Manager

Skills and Abilities:

• Confidence in selling services and products
• Ability to connect with customers (both canine and human!) and provide outstanding customer service
• Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services
• Effective communication with team members and dog parents (in person and on the phone)
• Independently solve problems using Scenthound values and culture as a guide
• Attention to detail
• Time-management; Scheduling appointments efficiently
• Accountability; hold oneself and others to Scenthound standards

Compensation: $20.00 per hour