Front Desk Associate

Scenthound; The Woodlands (TX); On-site; USD 1,929,000 - 2,480,000; Full time

Benefits offered by this job

Training & development

401(k) matching

Performance bonus

Career growth to management

Competitive hourly pay + tips

Merit-based pay increases

Complimentary service membership

Job summary

Scenthound in The Woodlands, TX is seeking a Sales & Front Desk Associate to drive membership sales while delivering exceptional service to every customer. You will build relationships, schedule appointments, and manage member profiles in a fast-paced wellness environment.

Join a team that rewards performance with tips, merit-based increases, and a direct path to management. The role emphasizes canine health education, teamwork, and reliable, friendly customer care at the front desk.

Qualifications

• Sales experience and confidence in selling memberships (valued)
• Customer service experience (retail, restaurant)
• Computer/technology proficiency
• Passion for dogs and dog health & wellness
• Reliable transportation
• Willingness to work in a smoke-free environment

Responsibilities

• Drive membership sales through health and wellness education
• Improve metrics: average ticket price and rebook ratio via memberships, service add-ons, and retail
• Develop membership leads and follow up with potential members
• Answer phone calls, schedule appointments, manage customer profiles/records
• Manage cash drawer and daily cash handling
• Manage customer expectations, resolve concerns, retain memberships
• Maintain reception area cleanliness and sanitary practices
• Perform other tasks as assigned by the Center Manager

Skills

Sales experience

Customer service

Retail experience

Canine health knowledge

Cash handling

Team communication

Job description

Benefits:

• Training & development
• 401(k) matching
• Bonus based on performance

Perks and Benefits:

• Direct career growth path to Management positions (Ass. Manager, Manager) and additional options
• Competitive hourly base pay, plus tips
• Merit-based pay increases
• Complimentary service membership

About the Position:

The Sales & Front Desk Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer.

This position requires:

• Sales experience and confidence (membership sales are highly valued!)
• Customer service experience (retail, restaurant)
• Computer/ Technology proficiency
• A passion for dogs and dog health & wellness!
• Reliable transportation
• Willingness to work in a smoke-free environment

Who We Are Looking For:

We are searching for a goal-oriented team member who has a passion for sales and customer service! A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover! We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Manager!

Tasks:

• Drive membership sales through health and wellness education
• Drive key performance indicators - average ticket price and rebook ratio - through memberships, service add-ons, and retail sales
• Develop membership leads; Follow up with potential members
• Answer phone calls, schedule customer appointments, manage customer profiles and records
• Manage cash drawer - responsible for daily cash handling
• Manage customer expectations; Resolve customer concerns; Retain memberships
• Adhere to Scenthound sanitary and cleaning practices - keep the reception area clean and presentable
• Perform other tasks and duties as assigned by the Scenter Manager

Skills and Abilities:

• Confidence in selling services and products
• Ability to connect with customers (both canine and human!) and provide outstanding customer service
• Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services
• Effective communication with team members and dog parents (in person and on the phone)
• Independently solve problems using Scenthound values and culture as a guide
• Attention to detail
• Time-management; Scheduling appointments efficiently
• Accountability; hold oneself and others to Scenthound standards