Front Desk Associate

Scenthound; Lexington (AL); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

Direct career growth path to Manager

Competitive hourly base pay

Complimentary service membership

Job summary

Scenthound is seeking a Sales & Front Desk Associate to drive membership sales while delivering exceptional service to every customer. The role emphasizes health and wellness education for dogs and efficient front-desk operations.

You will engage customers, manage appointments, and maintain files while promoting a welcoming, knowledgeable environment. A path to Scenthound management is offered through training and performance.

Qualifications

• Sales experience and confidence in memberships or services.
• Excellent customer service experience in retail/food service is valuable.
• Comfort with learning and teaching product benefits.
• Clear verbal and written communication with customers and team.
• Ability to independently solve problems using company values.
• Strong attention to detail and accuracy in records.
• Efficient scheduling and time management for appointments.

Responsibilities

• Drive membership sales through health and wellness education.
• Influence key metrics like average ticket price and rebooking ratio.
• Develop membership leads and follow up with potential members.
• Answer phones, schedule appointments, and manage customer profiles.
• Manage customer expectations, resolve concerns, retain memberships.
• Maintain reception area cleanliness and adhere to shop practices.

Skills

Selling services

Customer connection

Product knowledge

Communication

Problem solving

Attention to detail

Time management

Accountability

Job description

Perks and Benefits:

• Direct career growth path to Management positions (Ass. Manager) and additional options
• Competitive hourly base pay, plus sales bonuses
• Complimentary service membership

About the Position:

The Sales & Front Desk Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer.

This position requires:

• Sales experience and confidence (membership sales are highly valued!)
• Customer service experience (retail, restaurant)
• Computer/ Technology proficiency
• A passion for dogs and dog health & wellness!
• Reliable transportation
• Willingness to work in a smoke-free environment

Who We Are Looking For:

We are searching for a goal-oriented team member who has a passion for sales and customer service! A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover! We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Manager!

Tasks:

• Drive membership sales through health and wellness education
• Drive key performance indicators – average ticket price and rebook ratio – through memberships, service add-ons, and retail sales
• Develop membership leads; Follow up with potential members
• Answer phone calls, schedule customer appointments, manage customer profiles and records
• Manage customer expectations; Resolve customer concerns; Retain memberships
• Adhere to Scenthound sanitary and cleaning practices – keep the reception area clean and presentable
• Perform other tasks and duties as assigned by the Scenter Manager

Skills and Abilities:

• Confidence in selling services and products
• Ability to connect with customers (both canine and human!) and provide outstanding customer service
• Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services
• Effective communication with team members and dog parents (in person and on the phone)
• Independently solve problems using Scenthound values and culture as a guide
• Attention to detail
• Time-management; Scheduling appointments efficiently
• Accountability; hold oneself and others to Scenthound standards

Compensation: $13.00 - $15.00 per hour