Front Desk Associate

Scenthound; Georgia; On-site; USD 18,000 - 22,000; Full time

Benefits offered by this job

Training & development

401(k) matching

Bonus based on performance

Career growth path

Tips included

Merit-based raises

Complimentary service membership

Job summary

Scenthound in Georgia is seeking a Sales & Front Desk Associate to drive membership sales and deliver standout service to every guest and their dog.

You will educate members on health & wellness, meet sales targets, manage memberships and appointments, and keep a welcoming reception area. A positive attitude and love for dogs are essential.

Qualifications

• Sales experience and confidence; membership sales are highly valued.
• Customer service experience (retail, restaurant).
• Computer/ Technology proficiency.
• A passion for dogs and dog health & wellness.
• Reliable transportation.
• Willingness to work in a smoke-free environment.

Responsibilities

• Drive membership sales through health and wellness education.
• Drive KPIs – average ticket price and rebook ratio – through memberships, service add-ons, and retail sales.
• Develop membership leads; follow up with potential members.
• Answer phone calls, schedule customer appointments, manage customer profiles and records.
• Manage cash drawer – responsible for daily cash handling.
• Manage customer expectations; Resolve customer concerns; Retain memberships.
• Adhere to Scenthound sanitary and cleaning practices – keep the reception area clean and presentable.
• Perform other tasks and duties as assigned by the Scenter Manager.

Skills

Sales experience

Customer service

Tech proficiency

Dog health passion

Reliable transportation

Smoke-free environment

Tools

POS systems

Job description

Benefits:

• Training & development
• 401(k) matching
• Bonus based on performance

Perks and Benefits:

• Direct career growth path to Management positions (Ass. Manager, Manager) and additional options
• Competitive hourly base pay, plus tips
• Merit-based pay increases
• Complimentary service membership

About the Position:

The Sales & Front Desk Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer.

This position requires:

• Sales experience and confidence (membership sales are highly valued!)
• Customer service experience (retail, restaurant)
• Computer/ Technology proficiency
• A passion for dogs and dog health & wellness!
• Reliable transportation
• Willingness to work in a smoke-free environment

Who We Are Looking For:

We are searching for a goal-oriented team member who has a passion for sales and customer service! A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover! We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Manager!

Tasks:

• Drive membership sales through health and wellness education
• Drive key performance indicators – average ticket price and rebook ratio – through memberships, service
• add-ons, and retail sales
• Develop membership leads; Follow up with potential members
• Answer phone calls, schedule customer appointments, manage customer profiles and records
• Manage cash drawer – responsible for daily cash handling
• Manage customer expectations; Resolve customer concerns; Retain memberships
• Adhere to Scenthound sanitary and cleaning practices – keep the reception area clean and presentable
• Perform other tasks and duties as assigned by the Scenter Manager

Skills and Abilities:

• Confidence in selling services and products
• Ability to connect with customers (both canine and human!) and provide outstanding customer service
• Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services
• Effective communication with team members and dog parents (in person and on the phone)
• Independently solve problems using Scenthound values and culture as a guide
• Attention to detail
• Time-management; Scheduling appointments efficiently
• Accountability; hold oneself and others to Scenthound standards

Compensation: $13.00 - $16.00 per hour