Front Desk Associate

Amplifon; Saint George (UT); On-site; USD 23,000 - 28,000; Part time

Job summary

Miracle-Ear in Utah is seeking a Front Desk Associate to be the first point of contact for customers, handling in-person and phone inquiries with outstanding service. The role involves appointment scheduling, payments, and basic hearing care information, with opportunities to grow into a full-time position by early 2027.

The position emphasizes a positive, sales-minded approach, office organization, and collaboration with Hearing Care Professionals in a dynamic clinic setting.

Qualifications

• High school diploma required.
• Administrative/front office or patient care coordination background.
• Experience in a direct customer support role.
• Comfortable handling inbound and outbound calling.
• Appointment scheduling and strong phone etiquette.
• Sales-minded and takes initiative.
• Adaptable and detail oriented with an outgoing demeanor.
• Computer literacy and ability to document records.

Responsibilities

• Manage the customer journey as the first point of contact, by setting expectations for their appointment and delivering a quality customer experience.
• Scheduling, screening, and confirming new appointments through inbound and outbound calling.
• Provide customer resolution to any concerns or questions.
• Communicate all relevant customer information to the Hearing Care Professional.
• Collect and record customer payments.
• Maintain the customer database by updating office records.
• Inform the customer about hearing care accessory options.
• Handle walk-ins and after-care for existing customers.
• Help run office promotions by participating in any marketing and social media initiatives.
• Support hearing aid maintenance, cleaning and repairs.

Skills

Customer service

Phone etiquette

Scheduling

Administrative experience

Computer literacy

Education

High school diploma

Tools

Microsoft Office

Job description

We're looking for a driven individual who is passionate about helping others to become our next Front Desk Associate! As a Front Desk Associate, you are the customer's first point of contact, both over the phone and in-person. Your passion for providing outstanding customer service directly contributes to the high level of customer satisfaction that Miracle-Ear is known for. Individuals with experience in office administration or customer service as a front desk receptionist, clinic coordinator, medical receptionist, or front desk agent, would be a good fit for this role. We're seeking individuals who would have a positive impact on our customers and possess the organizational and technical skills to complete administrative tasks.

Key Responsibilities

• Manage the customer journey as the first point of contact, by setting expectations for their appointment and delivering a quality customer experience
• Scheduling, screening, and confirming new appointments through inbound and outbound calling
• Provide customer resolution to any concerns or questions
• Communicate all relevant customer information to the Hearing Care Professional
• Collect and record customer payments
• Maintain the customer database by updating office records
• Inform the customer about hearing care accessory options
• Handle walk-ins and after-care for existing customers
• Help run office promotions by participating in any marketing and social media initiatives
• Support hearing aid maintenance, cleaning and repairs

Required Qualifications

• Minimum of a high school diploma
• Administrative, front office, or patient care coordinator background
• Experience in a direct customer support role
• Comfortable handling inbound and outbound calling
• Appointment scheduling and quality phone etiquette
• Sales-minded and takes initiative
• Adaptable and detail oriented, with an outgoing, positive demeanor
• Computer literacy, ability to accurately document and file records

Benefits

Compensation

$17 - $20/hour

Standard Office Hours

Monday - Friday, 9AM - 5:30PM

Schedule Expectations

This position will begin on a part-time basis with potential for the role to transition to full-time in early 2027, based on business needs. Candidates should have flexibility to work within the office's standard operating hours.

About Miracle-Ear

For 75 years, Miracle-Ear has led the way in innovation and customer service, helping over 50 million people with hearing loss. At Miracle-Ear, you'll experience the entrepreneurial spirit and camaraderie of a small business, with the extensive training and technology of an advanced corporation. We're invested in the growth of our people, offering continuous training and development opportunities to empower our employees to become leaders in the industry.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.