Front Desk Ambassador & Local Concierge

Hampton Inn Raleigh/Town of Wake Forest; Wake Forest (NC); On-site; USD 17,000 - 22,000; Full time

Job summary

Daly Seven is seeking a Guest Service Agent at our Wake Forest location. You will warmly greet guests, assist with check-in and check-out, and provide local recommendations to ensure memorable stays.

The role emphasizes accuracy, speed, and a friendly demeanor. Experience in hospitality or guest services is preferred. Candidates should be able to stand for long periods and handle light lifting.

Qualifications

• Prior hotel brand experience and/or customer service experience preferred.
• Excellent verbal and written skills.
• Computer proficiency.
• Ability to stand for an extended period, lift up to 10 pounds, bend, stoop, and regularly go up and down stairs.

Responsibilities

• Greet guests with warmth and check them in/out with speed and accuracy.
• Be the go-to expert for local attractions, restaurants, and events, using publications and maps to provide directions.
• Handle guest complaints with professional care and concern.
• Promote franchise membership club and help guests secure future stays at the hotel and other Daly Seven properties.
• If the hotel is full, assist guests in finding lodging via referrals.

Skills

Customer service

Communication skills

Cash handling

Computer proficiency

Education

High School/GED

Tools

POS software

Job description

Daly Seven is seeking a Guest Service Agent at our Wake Forest location. You will warmly greet guests, assist with check-in and check-out, and provide local recommendations to ensure memorable stays.

The role emphasizes accuracy, speed, and a friendly demeanor. Experience in hospitality or guest services is preferred. Candidates should be able to stand for long periods and handle light lifting.