Guest Service Agent

Priority Dispatch Corp.; Wake Forest (NC); On-site; USD 17,908 - 24,796; Full time

Job summary

Daly Seven in Wake Forest, NC seeks a Guest Service Agent to be the friendly face welcoming guests and ensuring smooth check-ins/outs. You will be the local expert on area attractions and events, guiding guests with maps and publications. A pivotal role in turning visits into memorable stays.

Responsibilities include accurate reservations, credit card verification, and daily cash handling. You’ll also manage the lobby, breakfast setup, and security coordination as needed.

Qualifications

• Prior hotel brand experience and/or customer service experience preferred.
• Excellent verbal and written skills.
• Computer proficiency.
• Ability to stand for an extended period of time, lift up to 10 pounds, bend, stoop, and regularly go up and down stairs.

Responsibilities

• Greet guests with warmth, checking them in and out with speed and accuracy.
• Be the go-to expert for local attractions, restaurants, and events, using publications and maps for directions.
• Handle guest complaints with professional care and concern.
• Promote franchise membership club and help guests secure future stays at Daly Seven properties.
• If hotel is full, help guests find lodging via referrals.
• Maintain accuracy in cash handling, balance the cash drawer, and balance shift reports.

Skills

Customer service

Verbal communication

Cash handling

Tools

Computer proficiency

Job description

Hampton Inn Wake Forest - Wake Forest, NC 27587

Overview

Position Type

Full-Time/Part-Time

Job Shift

Any

Travel Percentage

None

Category

Hospitality - Hotel

Description

As a Guest Service Agent at Daly Seven, you are more than just a front desk agent—you are our brand ambassador, a local expert, and the friendly face that welcomes our guests home. We don’t just check people in; we create seamless, memorable experiences through speed, accuracy, and genuine care.

What You’ll Do

• Greet guests with warmth, checking them in and out with friendliness, speed, and accuracy.
• Be the go-to expert for local attractions, restaurants, and events, using specific publications and maps to provide directions.
• Handle guest complaints with professional care and concern.
• Promote our franchise membership club and help guests secure future stays at your hotel and other Daly Seven properties.
• If our hotel is full, you will proactively help guests find lodging via referrals.

Master the Details

• Maintain accuracy in handling cash, managing the cash drawer, and balancing shift reports daily.
• Take and record reservations accurately, verify credit card validity, and stay updated on daily and future reservation status.
• Operate the switchboard, master computer operations (including shutdown procedures), and maintain the location of the ADA box.
• Ensure the lobby and office are clean at all times, and expertly set up the continental breakfast and coffee service.

Ensure Safety & Security

• Act as a vital part of our security team by reporting potential hazards and investigating alleged injuries in the absence of a manager.
• Maintain knowledge of emergency procedures, the fire system (including shutting off false alarms), and the location of emergency lights and utility cut-offs (gas, electric, and water).
• Complete Incident Reports for guests or Accident Reports for employees when necessary.

This job description is a general summary of duties and is not an exhaustive list. Other duties, which are not listed, may be required from time to time.

Qualifications

• Prior hotel brand experience and/or customer service experience preferred.
• Excellent verbal and written skills.
• Computer proficiency.
• Ability to stand for an extended period of time, lift up to 10 pounds, bend, stoop, and regularly go up and down stairs.

We are committed to the well-being of our associates and their families. Our comprehensive benefits package is designed to support your health, financial security, and work-life balance. Visit our Benefits Page to learn more.