Guest Service Agent

Hampton Inn Raleigh/Town of Wake Forest; Wake Forest (NC); On-site; USD 17,000 - 22,000; Full time

Job summary

Daly Seven is seeking a Guest Service Agent at our Wake Forest location. You will warmly greet guests, assist with check-in and check-out, and provide local recommendations to ensure memorable stays.

The role emphasizes accuracy, speed, and a friendly demeanor. Experience in hospitality or guest services is preferred. Candidates should be able to stand for long periods and handle light lifting.

Qualifications

• Prior hotel brand experience and/or customer service experience preferred.
• Excellent verbal and written skills.
• Computer proficiency.
• Ability to stand for an extended period, lift up to 10 pounds, bend, stoop, and regularly go up and down stairs.

Responsibilities

• Greet guests with warmth and check them in/out with speed and accuracy.
• Be the go-to expert for local attractions, restaurants, and events, using publications and maps to provide directions.
• Handle guest complaints with professional care and concern.
• Promote franchise membership club and help guests secure future stays at the hotel and other Daly Seven properties.
• If the hotel is full, assist guests in finding lodging via referrals.

Skills

Customer service

Communication skills

Cash handling

Computer proficiency

Education

High School/GED

Tools

POS software

Job description

Job Details

Job Location: Hampton Inn Wake Forest - Wake Forest, NC 27587

Position Type: Full-Time/Part-Time

Education Level: High School/GED

Travel Percentage: None

Job Shift: Any

Job Category: Hospitality - Hotel

As a Guest Service Agent atDaly Seven, you are more than just a front desk agent—you are our brand ambassador, a local expert, and the friendly face that welcomes our guests home. We don’t just check people in; we create seamless, memorable experiences through speed, accuracy, and genuine care.

What You’ll Do

Create Connections & Solve Problems

• Greet guests with warmth, checking them in and out with friendliness, speed, and accuracy.
• Be the go-to expert for local attractions, restaurants, and events, using specific publications and maps to provide directions.
• Handle guest complaints with professional care and concern.
• Promote our franchise membership club and help guests secure future stays at your hotel and other Daly Seven properties.
• If our hotel is full, you will proactively help guests find lodging via referrals.

Master the Details

• Maintain accuracy in handling cash, managing the cash drawer, and balancing shift reports daily.
• Take and record reservations accurately, verify credit card validity, and stay updated on daily and future reservation status.
• Operate the switchboard, master computer operations (including shutdown procedures), and maintain the location of the ADA box.
• Ensure the lobby and office are clean at all times, and expertly set up the continental breakfast and coffee service.

Ensure Safety & Security

• Act as a vital part of our security team by reporting potential hazards and investigating alleged injuries in the absence of a manager.
• Maintain knowledge of emergency procedures, the fire system (including shutting off false alarms), and the location of emergency lights and utility cut-offs (gas, electric, and water).
• Complete Incident Reports for guests or Accident Reports for employees when necessary.

This job description is a general summary of duties and is not an exhaustive list. Other duties, which are not listed, may be required from time to time.

Qualifications

• Prior hotel brand experience and/or customer service experience preferred.
• Excellent verbal and written skills.
• Computer proficiency.
• Ability to stand for an extended period of time, lift up to 10 pounds, bend, stoop, and regularly go up and down stairs.