Front Desk Agent: Warm Welcomes & Smooth Check-In

mcrhotels.com; Waukegan (IL); In loco; USD 19.000 - 26.000; Tempo pieno

Descrizione del lavoro

Hampton Inn & Suites Chicago/Waukegan is seeking a friendly Front Desk Agent to ensure a warm arrival and departure experience for guests. You will address needs quickly, manage check-ins/outs, and relay information on hotel features and promotions.

A positive, guest-centric attitude is essential for delivering consistent service. The role requires strong communication, ability to work in a fast-paced environment, and adherence to hotel standards.

Competenze

• Experience in hospitality or guest-facing service preferred.
• Positive attitude and willingness to learn.
• Ability to follow established guidelines and procedures.
• Ability to work well under pressure and pace.
• Effective listening and conflict-resolution skills.
• Clear written and spoken communication.

Mansioni

• Greet guests warmly upon arrival and during their stay.
• Handle check-in/out efficiently and courteously.
• Upsell and explain room rates, promotions, and services.
• Maintain front desk organization and cleanliness.
• Respond to guest requests promptly and professionally.
• Record and route incoming mail and communications.

Conoscenze

Hospitality experience

Can-Do attitude

Follow guidelines

Time management

Communication skills

Guest service orientation

punctuality

English proficiency

Descrizione del lavoro

Hampton Inn & Suites Chicago/Waukegan is seeking a friendly Front Desk Agent to ensure a warm arrival and departure experience for guests. You will address needs quickly, manage check-ins/outs, and relay information on hotel features and promotions.

A positive, guest-centric attitude is essential for delivering consistent service. The role requires strong communication, ability to work in a fast-paced environment, and adherence to hotel standards.