Guest Experience Front Desk Agent | Flexible Schedule

Endeavor Hotels; Chicago (IL); On-site; USD 19,000 - 30,000; Full time

Job summary

Marriott Chicago Midway Hotel is seeking a friendly Front Desk Agent to deliver warm, efficient service at check-in and check-out. You will assist guests with reservations, room assignments, and profiles using the property management system, while providing local recommendations and handling queries.

Responsibilities include payments, identifications, and cross-department coordination to ensure smooth operations.

Qualifications

• Prior customer service or hospitality experience preferred; hotel front desk experience is a plus.
• Strong communication and interpersonal skills with a warm, professional demeanor.
• Ability to multitask in a fast-paced environment, especially during peak check-in/check-out times.
• Proficiency with computers and comfort learning hotel management systems.
• Reliable, punctual, and able to work a flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Greet guests warmly upon arrival and provide a seamless check-in and check-out experience.
• Manage room assignments, reservations, and guest profiles using the hotel PMS.
• Respond promptly and professionally to guest questions, requests, and concerns.
• Provide information about hotel amenities, local attractions, transportation options, and dining recommendations.
• Process payments, verify identification, and maintain accurate records for all guest transactions.
• Communicate effectively with housekeeping, maintenance, and other departments to support guest needs.
• Maintain a clean, organized front desk and lobby environment.
• Follow Marriott brand standards, safety protocols, and security procedures.
• Assist with daily administrative tasks, including preparing reports and updating logs.

Skills

Customer service

Hospitality experience

Communication skills

Multitasking

Hotel management systems

Punctuality

Flexibility

Education

High school diploma or equivalent

Tools

Property Management System (PMS)

Job description

Marriott Chicago Midway Hotel is seeking a friendly Front Desk Agent to deliver warm, efficient service at check-in and check-out. You will assist guests with reservations, room assignments, and profiles using the property management system, while providing local recommendations and handling queries.

Responsibilities include payments, identifications, and cross-department coordination to ensure smooth operations.