Front Desk Agent - Hampton Inn Chicago Midway Airport

Endeavor Hotels; Bedford Park (IL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Employee room discounts

Job summary

Hampton Inn Chicago–Midway Airport is seeking a Front Desk Agent to deliver exceptional guest service from arrival to departure. You will manage check-in/check-out, reservations, and guest profiles using the PMS, while offering local tips and dining recommendations.

Applicants should have hotel or customer service experience and be able to multitask in a fast-paced environment, including evenings, weekends, and holidays. A friendly, professional demeanor is essential.

Qualifications

• Previous hotel or customer service experience preferred; hospitality experience a plus.
• Strong communication and interpersonal skills with a friendly, professional demeanor.
• Ability to multitask in a fast-paced environment, especially during peak check-in/check-out periods.
• Proficiency with computers; experience with hotel PMS systems preferred.
• High school diploma or equivalent required.

Responsibilities

• Greet guests and provide efficient check-in/check-out services.
• Manage reservations, room assignments, and guest profiles in the PMS.
• Respond to guest inquiries with a service-focused attitude.
• Provide information about amenities, attractions, and dining options.
• Handle payments, verify IDs, and maintain billing records.
• Keep front desk area clean and welcoming; coordinate with housekeeping and maintenance.

Skills

Customer service

Communication skills

Multitasking

Professional demeanor

Teamwork

Education

High school diploma or equivalent

Tools

Property Management System (PMS)

Computers

Job description

Front Desk Agent – Hampton Inn Chicago–Midway AirportPosition SummaryThe Front Desk Agent is responsible for delivering exceptional guest service from arrival through departure. This role ensures a welcoming environment, efficient check‑in/check‑out processes, accurate reservations, and prompt resolution of guest needs. As the face of the Hampton Inn Midway, the Front Desk Agent upholds Hilton’s high service standards and creates a friendly, reliable experience for every guest.Key ResponsibilitiesGreet guests warmly upon arrival and provide efficient check‑in and check‑out services.Manage reservations, room assignments, and guest profiles using the property management system.Respond to guest inquiries, requests, and concerns with professionalism and a service‑focused attitude.Provide information about hotel amenities, local attractions, transportation options, and dining recommendations.Handle payment transactions, verify identification, and maintain accurate billing records.Maintain a clean, organized, and welcoming front desk and lobby area.Communicate effectively with housekeeping, maintenance, and management to ensure guest needs are met promptly.Follow Hampton Inn brand standards for service, cleanliness, and hospitality.Assist with daily reports, shift checklists, and administrative tasks as assigned.Uphold safety, security, and confidentiality procedures at all times.Support a positive team environment and contribute to overall guest satisfaction scores.QualificationsPrevious hotel or customer service experience preferred; hospitality experience a plus.Strong communication and interpersonal skills with a friendly, professional demeanor.Ability to multitask in a fast‑paced environment, especially during peak check‑in/check‑out periods.Proficiency with computers; experience with hotel PMS systems preferred.Reliable, punctual, and able to work a flexible schedule including evenings, weekends, and holidays.High school diploma or equivalent required.Physical RequirementsAbility to stand for extended periods.Ability to lift up to 25 lbs occasionally.Ability to move, bend, and reach as needed to assist guests and perform front desk tasks.