Front Desk Guest Service Agent — Growth & Team Culture

Hampton Inn & Suites – Rosemont / Chicago O’Hare; Rosemont (IL); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Team culture

Training & growth

Employee recognition

Paid time off

Holidays paid at time & ½

Job summary

Hampton Inn & Suites – Rosemont / Chicago O’Hare in Rosemont, IL is seeking a Guest Service Representative to join our Front Desk team. You’ll greet guests, assist with check-in/check-out, and ensure a welcoming experience at every interaction.

The role offers a starting hourly wage of $18.00-$19.00 based on experience, with wage increases at 30, 60, and 90 days. Full-time employment includes a comprehensive benefits package and opportunities for growth within the hotel group.

Qualifications

• Customer-focused front desk role requiring friendly, professional service.
• Willing to work weekends and holidays; open availability.
• Experience in hotel or customer service is a plus; training provided.
• Starting wage $18.00-$19.00 per hour based on experience.
• Full-time employment with benefits after eligibility.

Responsibilities

• Serve as the first point of contact for our guests, creating a positive and welcoming experience.
• Greet and assist guests during check-in and check-out, ensuring smooth service with a friendly attitude.
• Handle guest requests, inquiries, and reservations with professionalism and attention to detail.
• Communicate with Housekeeping, Maintenance, and Sales teams to ensure seamless operations.
• Manage daily front desk duties, including payments, room assignments, and resolving any guest issues.

Skills

Customer service

Communication

Multitasking

Professionalism

Basic computer skills

Hospitality

Job description

Hampton Inn & Suites – Rosemont / Chicago O’Hare in Rosemont, IL is seeking a Guest Service Representative to join our Front Desk team. You’ll greet guests, assist with check-in/check-out, and ensure a welcoming experience at every interaction.

The role offers a starting hourly wage of $18.00-$19.00 based on experience, with wage increases at 30, 60, and 90 days. Full-time employment includes a comprehensive benefits package and opportunities for growth within the hotel group.