Hampton Inn Chicago Downtown-North Loop - Front Desk Agent

Aimbridge Hospitality; Chicago (IL); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Daily Pay

Medical Insurance

Dental Insurance

Vision Insurance

Short-Term Disability

Long-Term Disability

Life Insurance

Paid Time Off

Employee Assistance Program

401(k) Plan

Job summary

Aimbridge Hospitality operates the Hampton Inn Chicago Downtown/N Loop/Michigan Ave and seeks a Front Desk Agent to deliver exceptional guest service at the lobby desk. You will welcome guests, check them in and out, and handle requests with a friendly, professional demeanour.

You will coordinate reservations, manage payments, and collaborate with housekeeping and management to ensure a seamless guest experience in a fast-paced hotel environment.

Qualifications

• High school diploma or equivalent; hotel experience preferred.
• Familiarity with hotel management software and MS Office.
• Excellent communication and guest service skills.

Responsibilities

• Provide warm welcomes, smooth check-ins, and accurate check-outs.
• Coordinate reservations, requests, and guest inquiries efficiently.
• Communicate clearly with guests and team members to maintain flow.
• Manage payments and keep front desk operations organized.

Skills

Guest Service

Communication

Problem Solving

Multitasking

Education

High school diploma or equivalent

Tools

Hotel management software

MS Office

Job description

Join Our Team as a Front Desk Agent!

The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Join Our Team as a Front Desk Agent!

The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Key Skills/Responsibilities

• Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it’s a quick question or a big request, you’re all about making their stay unforgettable.
• Communication Champ: You know how to get the message across—clearly, confidently, and with a smile. Whether it’s chatting with guests or coordinating with the team, you keep things flowing smoothly.
• Quick-Thinking Problem Solver: When challenges pop up, you’re already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.

Education & Experience

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay!
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

Located in the heart of the city, Hampton Inn Chicago Downtown/N Loop/Michigan Ave is just 2 blocks away from Millennium Park. This hotel offers a 24-hour fitness center and free hot breakfast buffet. Free WiFi access is available. Each room at Downtown Chicago’s Hampton Inn N Loop/Michigan Ave includes a 42-inch flat-screen HDTV, a desk and a coffee machine. Ironing facilities are also provided.