Front Desk Agent – Houston Chinatown Suites (Flexible)

GPI Investment LLC; Houston (TX); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

401k

Dental insurance

Employee discounts

Flexible schedule

Health insurance

Paid time off

Vision insurance

Holiday Pay

Job summary

GPI Investment LLC is seeking a front desk客服 for a Chinatown hotel-style serviced apartment. The role involves greeting guests, managing check-ins and check-outs, answering calls, and providing information on facilities and local attractions.

Ideal candidates will be fluent in English and Chinese, possess strong guest relations skills, and be proficient with phone systems and basic office software. Prior front desk experience and familiarity with hospitality software are a plus, with a flexible

Qualifications

• English/Chinese skills preferred, but not required
• Strong guest relations skills with a focus on hospitality
• Proficiency in operating phone systems and managing multiple calls simultaneously
• Knowledge of front desk operations and customer service best practices
• Strong organizational and time management skills
• Ability to handle challenging situations with patience and professionalism
• Familiarity with hospitality management software is a plus
• Multilingual abilities are an asset

Responsibilities

• Greet and welcome guests warmly and professionally
• Manage guest check-ins and check-outs, ensuring accurate information
• Answer phone calls and address guest inquiries efficiently
• Provide guests with information about hotel facilities, services, and local attractions
• Handle guest complaints and resolve issues promptly
• Process payments and maintain accurate financial records
• Assist with night audit duties when necessary
• Keep the front desk area clean and organized

Job description

GPI Investment LLC is seeking a front desk客服 for a Chinatown hotel-style serviced apartment. The role involves greeting guests, managing check-ins and check-outs, answering calls, and providing information on facilities and local attractions.

Ideal candidates will be fluent in English and Chinese, possess strong guest relations skills, and be proficient with phone systems and basic office software. Prior front desk experience and familiarity with hospitality software are a plus, with a flexible