Front Desk Agent (Bilingual Chinese Preferred)

GPI Investment; Houston (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401k

Employee discounts

Flexible schedule

Health insurance

Paid time off

Vision insurance

Holiday Pay

Job summary

GPI Investment 正在Houston的前台岗位招聘，负责酒店式公寓的宾客接待与服务。您将迎宾、办理入住与退房、回答咨询，并向宾客介绍设施与周边信息，确保高水平的客户体验。

职位要求中英文沟通能力强，熟练操作办公软件，具备优秀的沟通和应变能力。工作环境要求整洁、专业与友好，提供灵活排班及多项员工福利。

Qualifications

• 中英文沟通能力强者优先；对前台服务有清晰的理解。
• 具备前台接待与礼仪培训者优先。
• 熟悉办公软件，能根据工作需要学习新系统。

Responsibilities

• 热情迎宾、办理入住/退房，信息准确无误。
• 接听电话并高效解答宾客咨询。
• 向宾客介绍设施、服务与本地景点。
• 妥善处理宾客投诉，及时解决问题。
• 处理支付并维护财务记录。
• 必要时协助夜审任务。
• 保持前台区域整洁有序。

Skills

Guest relations

电话系统操作

多语言能力

客户服务最佳实践

组织与时间管理

耐心与专业性

办公软件熟练

灵活应变能力

Tools

Hospitality software

Job description

中国城酒店式公寓前台客服

• Greet and welcome guests warmly and professionally
• Manage guest check-ins and check-outs, ensuring accurate information
• Answer phone calls and address guest inquiries efficiently
• Provide guests with information about hotel facilities, services, and local attractions
• Handle guest complaints and resolve issues promptly
• Process payments and maintain accurate financial records
• Assist with night audit duties when necessary
• Keep the front desk area clean and organized

Job description

中国城酒店式公寓前台客服

• 中英文流利，沟通能力强，责任心强
• 能够使用 Microsoft Word， Excel创建和编辑
• 能供根据工作需求学习并使用其他办公软件
• 能够清晰有效地进行英文的口头和书面沟通
• 专业的面对面，电话以及邮件沟通的能力和礼仪
• 良好的沟通能力，表达能力，理解能力和学习能力

Key Responsibilities

• Greet and welcome guests warmly and professionally
• Manage guest check-ins and check-outs, ensuring accurate information
• Answer phone calls and address guest inquiries efficiently
• Provide guests with information about hotel facilities, services, and local attractions
• Handle guest complaints and resolve issues promptly
• Process payments and maintain accurate financial records
• Assist with night audit duties when necessary
• Keep the front desk area clean and organized

Qualifications

• (English/Chinese) skills preferred, but not required
• Strong guest relations skills with a focus on hospitality
• Proficiency in operating phone systems and managing multiple calls simultaneously
• Knowledge of front desk operations and customer service best practices
• Strong organizational and time management skills
• Ability to handle challenging situations with patience and professionalism
• Familiarity with hospitality management software is a plus
• Multilingual abilities are an asset

Benefits

• 401k
• Employee discounts
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance
• Holiday Pay