Front Desk Agent - Houston, TX

GPI Management; Houston (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

401k

Dental insurance

Employee discounts

Flexible schedule

Health insurance

Paid time off

Vision insurance

Holiday Pay

Job summary

GPI Management in Houston is seeking a Front Desk Agent to provide exceptional service and support to guests. The ideal candidate will have strong communication skills, be proficient in Microsoft Word and Excel, and prioritize guest satisfaction. Responsibilities include greeting guests, managing check-ins/check-outs, addressing inquiries, and handling complaints. Benefits include health insurance, 401k, paid time off, and flexible scheduling. This role requires professionalism and a commitment to hospitality.

Qualifications

• Proficient in Microsoft Word and Excel for document creation and editing.
• Capable of clear and effective verbal and written communication in English.
• Strong guest relations skills with a focus on hospitality.

Responsibilities

• Greet and welcome guests warmly and professionally.
• Manage guest check-ins and check-outs, ensuring accurate information.
• Answer phone calls and address guest inquiries efficiently.
• Handle guest complaints and resolve issues promptly.

Skills

Strong communication skills

Guest relations

Organizational skills

Multilingual abilities

Tools

Microsoft Word

Microsoft Excel

Hospitality management software

Job description

Front Desk Agent: Located in the heart of Houston Chinatown, we are looking for an individual with strong communication skills, a strong sense of responsibility, and a professional attitude. The ideal candidate should be proficient in Microsoft Word and Excel for creating and editing documents, while also being willing to learn and use additional office software as needed. Candidates must be capable of clear and effective verbal and written communication in English, and demonstrate professional etiquette when interacting in person, over the phone, and through email. Strong communication, comprehension, expression, and learning abilities are essential for this role.

Key Responsibilities

• Greet and welcome guests warmly and professionally
• Manage guest check-ins and check-outs, ensuring accurate information
• Answer phone calls and address guest inquiries efficiently
• Provide guests with information about hotel facilities, services, and local attractions
• Handle guest complaints and resolve issues promptly
• Process payments and maintain accurate financial records
• Assist with night audit duties when necessary
• Keep the front desk area clean and organized

Qualifications

• (English/Chinese) skills preferred, but not required
• Strong guest relations skills with a focus on hospitality
• Proficiency in operating phone systems and managing multiple calls simultaneously
• Knowledge of front desk operations and customer service best practices
• Strong organizational and time management skills
• Ability to handle challenging situations with patience and professionalism
• Familiarity with hospitality management software is a plus
• Multilingual abilities are an asset

Benefits

• 401k
• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance
• Holiday Pay