Bilingual Front Desk Agent – Houston Chinatown

GPI Management; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401k

Dental insurance

Employee discounts

Flexible schedule

Health insurance

Paid time off

Vision insurance

Holiday Pay

Job summary

GPI Management is seeking a friendly front desk receptionist for a hotel-style serviced residence in Houston. You will greet guests, manage check-ins/check-outs, and assist with inquiries while maintaining a professional image. English and Chinese language skills are a plus, but not required.

Proficiency with Word/Excel and hospitality software is helpful. The role emphasizes strong guest relations, communication, and multitasking, with a focus on accurate records and courteous service.

Qualifications

• Fluent in English and/or Chinese is preferred.
• Strong guest relations skills with a focus on hospitality.
• Proficient with phone systems and managing multiple calls.
• Knowledge of front desk operations and customer service best practices.
• Excellent organizational and time-management abilities.
• Ability to handle challenging situations with professionalism.
• Familiarity with hospitality management software is a plus.
• Multilingual abilities are an asset.

Responsibilities

• Greet and welcome guests warmly and professionally
• Manage guest check-ins and check-outs, ensuring accurate information
• Answer phone calls and address guest inquiries efficiently
• Provide guests with information about hotel facilities, services, and local attractions
• Handle guest complaints and resolve issues promptly
• Process payments and maintain accurate financial records
• Assist with night audit duties when necessary
• Keep the front desk area clean and organized

Skills

English communication

Chinese communication

Hospitality

Phone systems

Multitasking

Organizational skills

Customer service

Front desk operations

Learning new software

Multilingual abilities

Tools

Microsoft Word

Excel

Hospitality software

Job description

GPI Management is seeking a friendly front desk receptionist for a hotel-style serviced residence in Houston. You will greet guests, manage check-ins/check-outs, and assist with inquiries while maintaining a professional image. English and Chinese language skills are a plus, but not required.

Proficiency with Word/Excel and hospitality software is helpful. The role emphasizes strong guest relations, communication, and multitasking, with a focus on accurate records and courteous service.