Bilingual Front Desk Agent — Guest Experience & Night Audit

GPI Management; Houston (TX); Presencial; USD 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401k

Dental insurance

Employee discounts

Flexible schedule

Health insurance

Paid time off

Vision insurance

Holiday Pay

Descripción de la vacante

GPI Management is seeking a courteous front desk receptionist for a Chinese town hotel-style apartment. The role requires fluent English and Chinese, strong guest relations, and the ability to handle phone systems and multitask efficiently.

You will greet guests, manage check-ins/outs, provide information on facilities and local sights, handle inquiries and complaints, process payments, and assist with night audits when needed. A flexible schedule and comprehensive benefits are included.

Formación

• English/Chinese bilingual preferred, but not required.
• Excellent guest relations with a hospitality focus.
• Proficiency with phone systems and multitasking.
• Knowledge of front desk operations and best practices.
• Strong organizational and time management skills.
• Ability to handle challenging situations with professionalism.
• Familiarity with hospitality management software is a plus.

Responsabilidades

• Greet and welcome guests warmly and professionally.
• Manage guest check-ins and check-outs, ensuring accurate information.
• Answer phone calls and address guest inquiries efficiently.
• Provide guests with information about hotel facilities, services, and local attractions.
• Handle guest complaints and resolve issues promptly.
• Process payments and maintain accurate financial records.
• Assist with night audit duties when necessary.
• Keep the front desk area clean and organized.

Conocimientos

Bilingual English/Chinese

Customer service

Hospitality mindset

Phone system proficiency

Organizational skills

Time management

Learning new software

Communication skills

Herramientas

Microsoft Word

Microsoft Excel

Hospitality management software

Descripción del empleo

GPI Management is seeking a courteous front desk receptionist for a Chinese town hotel-style apartment. The role requires fluent English and Chinese, strong guest relations, and the ability to handle phone systems and multitask efficiently.

You will greet guests, manage check-ins/outs, provide information on facilities and local sights, handle inquiries and complaints, process payments, and assist with night audits when needed. A flexible schedule and comprehensive benefits are included.