Front Desk Agent (Bilingual Chinese Preferred)

GPI Management; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401k

Dental insurance

Employee discounts

Flexible schedule

Health insurance

Paid time off

Vision insurance

Holiday Pay

Job summary

GPI Management is seeking a courteous front desk receptionist for a Chinese town hotel-style apartment. The role requires fluent English and Chinese, strong guest relations, and the ability to handle phone systems and multitask efficiently.

You will greet guests, manage check-ins/outs, provide information on facilities and local sights, handle inquiries and complaints, process payments, and assist with night audits when needed. A flexible schedule and comprehensive benefits are included.

Qualifications

• English/Chinese bilingual preferred, but not required.
• Excellent guest relations with a hospitality focus.
• Proficiency with phone systems and multitasking.
• Knowledge of front desk operations and best practices.
• Strong organizational and time management skills.
• Ability to handle challenging situations with professionalism.
• Familiarity with hospitality management software is a plus.

Responsibilities

• Greet and welcome guests warmly and professionally.
• Manage guest check-ins and check-outs, ensuring accurate information.
• Answer phone calls and address guest inquiries efficiently.
• Provide guests with information about hotel facilities, services, and local attractions.
• Handle guest complaints and resolve issues promptly.
• Process payments and maintain accurate financial records.
• Assist with night audit duties when necessary.
• Keep the front desk area clean and organized.

Skills

Bilingual English/Chinese

Customer service

Hospitality mindset

Phone system proficiency

Organizational skills

Time management

Learning new software

Communication skills

Tools

Microsoft Word

Microsoft Excel

Hospitality management software

Job description

Job description:

中国城酒店式公寓前台客服

-中英文流利，沟通能力强，责任心强

-能够使用 Microsoft Word， Excel创建和编辑

-能供根据工作需求学习并使用其他办公软件

-能够清晰有效地进行英文的口头和书面沟通

-专业的面对面，电话以及邮件沟通的能力和礼仪

-良好的沟通能力，表达能力，理解能力和学习能力

Key Responsibilities:

• Greet and welcome guests warmly and professionally
• Manage guest check-ins and check-outs, ensuring accurate information
• Answer phone calls and address guest inquiries efficiently
• Provide guests with information about hotel facilities, services, and local attractions
• Handle guest complaints and resolve issues promptly
• Process payments and maintain accurate financial records
• Assist with night audit duties when necessary
• Keep the front desk area clean and organized

Qualifications:

• (English/Chinese) skills preferred, but not required
• Strong guest relations skills with a focus on hospitality
• Proficiency in operating phone systems and managing multiple calls simultaneously
• Knowledge of front desk operations and customer service best practices
• Strong organizational and time management skills
• Ability to handle challenging situations with patience and professionalism
• Familiarity with hospitality management software is a plus
• Multilingual abilities are an asset

Benefits:

• 401k
• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance
• Holiday Pay