Front Desk Agent - Houston, TX

GPI Investment LLC; Houston (TX); Vor Ort; USD 28.000 - 36.000; Vollzeit

Benefits dieser Stelle

401k

Dental insurance

Employee discounts

Flexible schedule

Health insurance

Paid time off

Vision insurance

Holiday Pay

Zusammenfassung

GPI Investment LLC in Houston’s Chinatown is seeking a Front Desk Agent to warmly welcome guests and provide information about hotel facilities and local attractions. The role requires strong communication, a professional demeanor, and the ability to manage check-ins, payments, and inquiries with accuracy.

Proficiency in Word/Excel is helpful, and bilingual skills are a plus. You will work with a friendly team, maintain a neat front desk, handle calls, emails, and occasional night audit duties,

Qualifikationen

• Excellent verbal and written English communication.
• Professional attitude and strong sense of responsibility.
• Willingness to learn additional office software.

Aufgaben

• Greet and welcome guests warmly and professionally
• Manage guest check-ins and check-outs, ensuring accurate information
• Answer phone calls and address guest inquiries efficiently
• Provide guests with information about hotel facilities, services, and local attractions
• Handle guest complaints and resolve issues promptly
• Process payments and maintain accurate financial records
• Assist with night audit duties when necessary
• Keep the front desk area clean and organized

Kenntnisse

Guest relations

Communication

Multilingual

Time management

Phone system

Hospitality

Tools

Microsoft Word

Microsoft Excel

Jobbeschreibung

Front Desk Agent

Located in the heart of Houston Chinatown, we are looking for an individual with strong communication skills, a strong sense of responsibility, and a professional attitude. The ideal candidate should be proficient in Microsoft Word and Excel for creating and editing documents, while also being willing to learn and use additional office software as needed. Candidates must be capable of clear and effective verbal and written communication in English, and demonstrate professional etiquette when interacting in person, over the phone, and through email. Strong communication, comprehension, expression, and learning abilities are essential for this role.

Key Responsibilities

• Greet and welcome guests warmly and professionally
• Manage guest check-ins and check-outs, ensuring accurate information
• Answer phone calls and address guest inquiries efficiently
• Provide guests with information about hotel facilities, services, and local attractions
• Handle guest complaints and resolve issues promptly
• Process payments and maintain accurate financial records
• Assist with night audit duties when necessary
• Keep the front desk area clean and organized

Qualifications

• (English/Chinese) skills preferred, but not required
• Strong guest relations skills with a focus on hospitality
• Proficiency in operating phone systems and managing multiple calls simultaneously
• Knowledge of front desk operations and customer service best practices
• Strong organizational and time management skills
• Ability to handle challenging situations with patience and professionalism
• Familiarity with hospitality management software is a plus
• Multilingual abilities are an asset

Benefits

• 401k
• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance
• Holiday Pay