Front Desk Agent – Guest Services

Buffalo Lodging Associates, LLC; Town of Amherst (NY); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Paid weekly

Medical insurance

401(k) retirement plan

Paid vacation and sick time

Paid holidays

Tuition reimbursement

Flexible spending account

Employee discounts

Job summary

The Sleep Inn in Amherst, NY is seeking a Front Desk Agent to join Buffalo Lodging Associates, LLC. You will greet guests, manage check-in/out through the property management system, handle cash and card transactions, and respond to guest requests to ensure an outstanding stay.

Responsibilities include taking reservations via phone, updating bookings, and providing information on hotel services. Morning, evening shifts and weekends required.

Qualifications

• Customer service experience in hotel setting preferred.
• High School diploma or equivalent preferred.
• Computer knowledge including property management system, Word and Excel is strongly preferred.

Responsibilities

• Greet guests and complete check-in/check-out in the property management system, collecting and storing relevant information.
• Handle cash and card transactions securely and accurately.
• Identify guest needs and provide information about hotel services and amenities; respond to requests promptly.
• Take reservations via phone and input into the system; update or cancel bookings as requested.
• Typical Schedule: Morning shifts 7 AM–3 PM; Evening shifts 3 PM–11 PM; Weekend availability required.

Skills

Customer service

Cash handling

Guest relations

multitask

Education

High School diploma

Tools

Property management system

Word

Excel

Job description

The Sleep Inn in Amherst, NY is seeking a Front Desk Agent to join Buffalo Lodging Associates, LLC. You will greet guests, manage check-in/out through the property management system, handle cash and card transactions, and respond to guest requests to ensure an outstanding stay.

Responsibilities include taking reservations via phone, updating bookings, and providing information on hotel services. Morning, evening shifts and weekends required.