Part-Time Hotel Front Desk Agent – Guest Experience

Sleep Inn Buffalo/Amherst; Town of Amherst (NY); On-site; USD 23,000 - 25,000; Part time

Benefits offered by this job

Paid Weekly

401(k) Retirement Plan with Employer 8

Paid Vacation and Sick Time

Paid Holidays

Tuition Reimbursement

Flexible Spending Account

Company Paid Life Insurance

Company Paid Short-Term Disability

Long-Term Disability Insurance

Employee Assistance Program

Hotel Discounts

Wellness Programs

Monthly Employee Activities & Events

Learning and Development Opportunities

Employee Referral Program

Job summary

Buffalo Lodging Associates is seeking a Front Desk Agent at Sleep Inn Buffalo/Amherst to join our team as a part-time Guest Service Representative. The agent will greet guests, handle check-in/check-out in the PMS, take reservations, and respond to guest needs with professional service.

Strong computer skills and cash handling are required. The role offers a part-time schedule with morning and evening shifts, weekend availability, and a range of employee benefits.

Qualifications

• Customer Service experience, in a hotel setting preferred.
• High School diploma or equivalent is preferred.
• Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.
• Must have valid driver's license, and acceptable driving history subject to company approval.

Responsibilities

• Greet guests and complete check-in/check-out procedures through the Property Management System while collecting and storing information.
• Handle cash, credit card information and goods at the property.
• Identify guests' needs and provide information about hotel services and amenities to create an accommodating environment.
• Take reservations from callers and input information into the hotel management system; update or cancel reservations as requested.
• Typical Schedule: Morning Shifts 7 AM – 3 PM, Evening Shifts 3 PM – 11 PM, Weekend Availability.

Skills

Customer service

Team player

Detail oriented

Enthusiastic

Communication

Education

High School diploma or equivalent

Tools

Property management system

WORD

EXCEL

Job description

Buffalo Lodging Associates is seeking a Front Desk Agent at Sleep Inn Buffalo/Amherst to join our team as a part-time Guest Service Representative. The agent will greet guests, handle check-in/check-out in the PMS, take reservations, and respond to guest needs with professional service.

Strong computer skills and cash handling are required. The role offers a part-time schedule with morning and evening shifts, weekend availability, and a range of employee benefits.