Front Desk Agent: Welcoming Stays & Flexible Shifts

Buffalo Lodging Associates, LLC; Danbury (CT); Hybrid; USD 19,000 - 25,000; Full time

Benefits offered by this job

Paid Weekly

401(k) Retirement Savings Plan

Paid Vacation and Sick Time

Paid Holidays

Tuition Reimbursement

Flexible Spending Account

Hotel Discounts

Wellness Programs

Job summary

Buffalo Lodging Associates, LLC is seeking a Front Desk Agent for the Hampton Inn Danbury in Danbury, CT. The role centers on delivering exceptional guest service at check-in/out and handling reservations with the property management system.

Shifts include 7 AM-3 PM and 3 PM-11 PM, with weekend and holiday availability required. The ideal candidate has customer service experience in a hotel setting; Marriott experience is a plus.

Qualifications

• Customer service experience, in a hotel setting preferred.
• Marriott experience is a plus.
• High School diploma or equivalent preferred.
• Computer knowledge including intranet, property management system, WORD, and EXCEL is strongly preferred.

Responsibilities

• Greeting guests, complete the check- in/ check-out procedure through the Property management system while obtaining and storing pertinent information.
• Handles cash, credit card information and goods at the property
• Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner.
• Taking reservations from incoming callers while providing excellence in service and inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.
• Typical Schedule : Evening Shifts: 3 PM – 11 PM, Weekend and Holiday availability needed.

Skills

Customer service

Marriott experience

PMS knowledge

Communication skills

Education

High School diploma or equivalent

Tools

Word

Excel

Property management system

Job description

Buffalo Lodging Associates, LLC is seeking a Front Desk Agent for the Hampton Inn Danbury in Danbury, CT. The role centers on delivering exceptional guest service at check-in/out and handling reservations with the property management system.

Shifts include 7 AM-3 PM and 3 PM-11 PM, with weekend and holiday availability required. The ideal candidate has customer service experience in a hotel setting; Marriott experience is a plus.