Guest Experience Agent – Front Desk (Downtown Buffalo)

Buffalo Lodging; Buffalo (NY); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Free onsite parking

Attached Starbucks

Hotel discounts – for you and family

401(k) Retirement Savings Plan

Paid vacation and sick time

Tuition reimbursement

Flexible Spending Account

Life Insurance

Disability Insurance

Employee Assistance Program

Wellness Programs

Employee appreciation events

Job summary

Residence Inn by Marriott Buffalo Downtown, 620 Delaware Ave, Buffalo, NY 14202, is seeking a Front Desk Agent to provide exceptional guest service. The role centers on check-in/check-out, reservations, and assisting guests with hotel services in a busy allentown Downtown setting.

The position offers morning and evening shifts with weekend availability, and a pay range of $16.50-$17.50 per hour. Buffalo Lodging associates enjoy a suite of benefits and employee programs.

Qualifications

• Front desk operation experience is implied by responsibilities listed.
• Ability to greet guests, check-in/out, and handle inquiries.

Responsibilities

• Greeting guests and completing check-in/check-out in the Property Management System.
• Handling cash, credit card information and goods at the property.
• Informing guests about hotel services and amenities and responding to requests promptly.
• Taking reservations via phone and updating/cancelling in the system.

Education

High School or better

Tools

Property management system

Job description

Residence Inn by Marriott Buffalo Downtown, 620 Delaware Ave, Buffalo, NY 14202, is seeking a Front Desk Agent to provide exceptional guest service. The role centers on check-in/check-out, reservations, and assisting guests with hotel services in a busy allentown Downtown setting.

The position offers morning and evening shifts with weekend availability, and a pay range of $16.50-$17.50 per hour. Buffalo Lodging associates enjoy a suite of benefits and employee programs.