Front Office Manager

Buffalo Lodging Associates, LLC; Town of Amherst (NY); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Weekly pay

Paid vacation

Health insurance

401K with company match

Travel discounts on branded properties

Career growth opportunities

Job summary

Sleep Inn by Choice Hotels/Buffalo-Amherst is hiring a Front Office Manager to lead the front desk and guest services, and to support hotel operations under the Buffalo Lodging Associates banner.

The role focuses on exceptional guest experiences, supervising staff, managing schedules, and ensuring smooth daily operations in a growing hotel portfolio.

Qualifications

• Two years related management experience and hotel brand knowledge.
• Experience with rooms, housekeeping and food & beverage operations.
• Ability to work flexible schedules and shifts.

Responsibilities

• Oversee front office operations and supervise front desk staff.
• Resolve guest concerns to maintain high guest service scores.
• Lead interviews, hiring, training, and performance reviews.
• Assist General Manager and support hotel operations as needed.

Skills

Management experience

Leadership

Guest service

Scheduling

HR relations

Long-range planning

Safety program knowledge

Valid driver's license

Education

Bachelor's degree in hotel management or related field

Tools

Hotel management systems

Job description

Sleep Inn by Choice Hotels/Buffalo-Amherst, 75 Inn keepers Lane, Amherst, NY 14228.

We are currently looking for a Front Office Manager for our Sleep Inn. Sleep Inn by Choice Hotels/Buffalo-Amherst is one of the 50 hotel properties owned and managed by the award‑winning hotel management company, Buffalo Lodging Associates.

Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, Choice Hotel International and Radisson Hotels. The core and heart of our company lies within our dedicated associates, for we wouldn’t be an award‑winning company without each and every one of them.

A GROWING HOTEL MANAGEMENT COMPANY – COME JOIN US!

We value our associates with competitive compensation plans and other benefits and perks. Some of these benefits include:

• Weekly pay
• Paid vacation, sick days and holidays
• Medical, dental, vision insurance
• 401K Retirement plan with company match
• Travel discounts on our branded properties
• Career growth opportunities

Role

The primary role of the Assistant General Manager is to assist the General Manager in providing leadership, guidance and support to the team, while fostering the Buffalo Lodging Associates (BLA) culture and values- Excellence, Passion, Integrity, Inclusive.

Responsibilities & Duties

• Oversee the facility operations in the absence of the General Manager including guest services, housekeeping, maintenance, sales, food and beverage and human resources.
• Manage the front office operations and supervising directly the front desk staff.
• Resolve guest concerns while maintaining high franchise Guest Service scores.
• Foster a positive, cooperative work environment between staff and management.
• Supervisory responsibilities include interviewing, hiring, training employees, appraising performance, rewarding and coaching employees; planning, assigning, directing work, addressing complaints and resolving concerns.
• Works along hotel staff and is available according to hotel’s needs. Weekends, holidays and different shifts if required.
• Administrative tasks such as reporting, inventories, accounting processes and much more.

Pay range: $23.50- $29.50

What You Bring Us

• Two years related management experience, and hotel brand knowledge.
• Extensive experience with rooms, housekeeping and food and beverage.
• Ability to work flexible schedules.
• Working knowledge of hotel operations – including security and safety programs, personnel (HR) relations, quality assurance programs, long range planning.
• Bachelor’s degree in hotel management, business, or related field; or equivalent combination of education and experience.
• Expertise in standard hotel management systems.
• Hands-on leadership
• Valid Driver’s License

Buffalo Lodging Associates provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.