Guest Service Representative - Part Time

Buffalo Lodging Associates, LLC; Town of Amherst (NY); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Paid weekly

Medical insurance

401(k) retirement plan

Paid vacation and sick time

Paid holidays

Tuition reimbursement

Flexible spending account

Employee discounts

Job summary

The Sleep Inn in Amherst, NY is seeking a Front Desk Agent to join Buffalo Lodging Associates, LLC. You will greet guests, manage check-in/out through the property management system, handle cash and card transactions, and respond to guest requests to ensure an outstanding stay.

Responsibilities include taking reservations via phone, updating bookings, and providing information on hotel services. Morning, evening shifts and weekends required.

Qualifications

• Customer service experience in hotel setting preferred.
• High School diploma or equivalent preferred.
• Computer knowledge including property management system, Word and Excel is strongly preferred.

Responsibilities

• Greet guests and complete check-in/check-out in the property management system, collecting and storing relevant information.
• Handle cash and card transactions securely and accurately.
• Identify guest needs and provide information about hotel services and amenities; respond to requests promptly.
• Take reservations via phone and input into the system; update or cancel bookings as requested.
• Typical Schedule: Morning shifts 7 AM–3 PM; Evening shifts 3 PM–11 PM; Weekend availability required.

Skills

Customer service

Cash handling

Guest relations

multitask

Education

High School diploma

Tools

Property management system

Word

Excel

Job description

The Sleep Inn is seeking a Front Desk Agent to join their team!

Responsibilities

• Greeting guests, complete the check- in/ check-out procedure through the Property management system while obtaining and storing pertinent information.
• Handles cash, credit card information and goods at the property
• Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner.
• Taking reservations from incoming callers while providing excellence in service and inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.
• Typical Schedule: Morning Shifts : 7 AM – 3 PM , Evening Shifts: 3 PM – 11 PM, Weekend Availability needed

About Buffalo Lodging Associates

Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence.

Pay range

Pay range: $17.00-$18.00

What You Bring

The ideal candidate is one who embodies Buffalo Lodging’s culture and core values: Excellence, Passion, Integrity, Inclusive. For the most success in this role, requirements are as follows:

• Customer Service experience, in a hotel setting preferred.
• High School diploma or equivalent is preferred.
• Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.
• Must have valid drivers license, and acceptable driving history subject to company approval.

What We Offer You

At Buffalo Lodging, we are committed to keeping our most important assets – our employees – healthy, happy and productive. To achieve this, we offer a variety of benefits including the following:

• Paid Weekly (Every Friday!)
• Medical, Dental & Vision Insurance
• Competitive 401 (k) Retirement Savings Plan with Generous Employer Match
• Paid Vacation and Sick Time
• Paid Holidays
• Tuition Reimbursement
• Flexible Spending Account
• Company Paid Life Insurance
• Company Paid Short-Term Disability Insurance
• Long-Term Disability Insurance
• Employee Assistance Program
• Hotel Discounts – for You, Your Friends and Family
• Wellness Programs
• Monthly Employee Appreciation Activities & Events
• Learning and Development Opportunities
• Employee Referral Program

Buffalo Lodging Associates provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.