Front Desk Agent: Guest Experience with Health Benefits

Rayland Hotel; The Dalles (OR); Hybrid; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Flexible hours

Job summary

The Rayland Hotel in The Dalles, OR is seeking a friendly Front Desk Agent to welcome guests and provide exceptional service. You will check guests in and out, answer questions, and coordinate with housekeeping to ensure a smooth stay.

This role offers part-time and full-time opportunities with flexible hours, including weekends and holidays, and benefits such as medical, dental, and vision insurance.

Qualifications

• Previous front desk or customer service experience preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Familiarity with property management systems and basic computer skills.
• Strong attention to detail and problem-solving abilities.
• Professional appearance and positive attitude.
• Availability to work flexible hours, including weekends and holidays.
• Medical, dental, and vision insurance offerings.

Responsibilities

• Greet and welcome guests upon arrival with a warm and professional demeanor.
• Check guests in and out efficiently using the property management system.
• Handle guest inquiries, requests, and complaints promptly and courteously.
• Provide information about hotel, local attractions, and services.
• Manage reservations, cancellations, and room assignments accurately.
• Maintain the cleanliness and organization of the front desk area.
• Coordinate with housekeeping and maintenance teams to ensure guest satisfaction.
• Process payments and maintain accurate transaction records.

Skills

Front desk experience

Customer service

Communication skills

Multitasking

PMS knowledge

Detail oriented

Professional appearance

Tools

PMS software

Job description

The Rayland Hotel in The Dalles, OR is seeking a friendly Front Desk Agent to welcome guests and provide exceptional service. You will check guests in and out, answer questions, and coordinate with housekeeping to ensure a smooth stay.

This role offers part-time and full-time opportunities with flexible hours, including weekends and holidays, and benefits such as medical, dental, and vision insurance.