Front Desk Guest Experience Specialist

Grand Pacific Resorts; Redmond (OR); On-site; USD 27,552 - 28,006; Full time

Job summary

Grand Pacific Resorts in Redmond, Oregon is seeking a Front Desk Agent to deliver exceptional guest service at the canyon rim resort. You will check guests in and out, answer questions, and assist guests with special requests, ensuring a warm and professional experience.

The ideal candidate has 1+ years in hospitality, strong phone etiquette, and excellent communication and organizational skills. This full-time, hourly role requires flexibility for varied shifts, including weekends and holidays,

Qualifications

• 1+ years of related experience, preferably within the hospitality industry.
• Professional telephone etiquette is required.
• High school diploma or equivalent.
• Excellent communication and organizational skills.
• Experience in the hospitality industry (time share preferred).
• Ability to work well in a diverse team environment.

Responsibilities

• Check guests/owners in and out of the resort and answer questions.
• Provide exceptional guest service by phone or in person.
• Increase guest satisfaction by addressing inquiries and resolving issues.
• Handle high volume inbound calls from guests/owners.
• Assist with luggage and deliver items to rooms as needed.
• Maintain attendance and adhere to policies and standards.

Skills

Professional telephone etiquette

Excellent communication

Organizational skills

Teamwork

Hospitality experience

Education

High school diploma or equivalent

Job description

Grand Pacific Resorts in Redmond, Oregon is seeking a Front Desk Agent to deliver exceptional guest service at the canyon rim resort. You will check guests in and out, answer questions, and assist guests with special requests, ensuring a warm and professional experience.

The ideal candidate has 1+ years in hospitality, strong phone etiquette, and excellent communication and organizational skills. This full-time, hourly role requires flexibility for varied shifts, including weekends and holidays,