Guest Experience Agent — Luxury Resort Front Desk

Bandon Dunes Golf Resort; Bandon (OR); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Benefits Package

PTO

Free Golf

Incentives

Complimentary Lunch

Discounts

Supportive Culture

Career Growth

Job summary

Bandon Dunes Golf Resort in Oregon is hiring for a friendly front desk guest services role. You will welcome guests, check them in and out, answer questions, book reservations, and coordinate with spa and shuttle services.

We value guest-focused communication, reliability, and the ability to multitask under pressure. A flexible schedule including weekends and evenings is required, and the resort offers comprehensive benefits and golf privileges.

Qualifications

• Prior experience in customer service is highly valued.
• Demonstrated quality written, verbal, and interpersonal communication skills.
• Ability to analyze and solve problems, handle multiple duties under pressure with minimal supervision, and work flexible hours, including nights and weekends.
• Maintain a positive attitude, a professional manner, and an impeccable appearance in all situations.
• Applicants must successfully pass a background check as a condition of employment.
• Preferably possess a working knowledge of Visual One.

Responsibilities

• Be the friendly face that welcomes guests, handles check-ins, and makes checkouts smooth and hassle-free.
• Know the resort inside and out—help guests with questions, dinner reservations, and even the best spots to watch the sunset.
• Juggle it all: answer phones, take golf and hotel reservations, assist with billing questions, and work with service providers like massage therapists and shuttle drivers.
• Keep your cool under pressure—solving problems and easily handling multiple tasks.
• Promote resort amenities because the more guests experience, the better their stay.

Skills

Customer service

Communication

Flexibility

Multitasking

Tools

Visual One

Job description

Bandon Dunes Golf Resort in Oregon is hiring for a friendly front desk guest services role. You will welcome guests, check them in and out, answer questions, book reservations, and coordinate with spa and shuttle services.

We value guest-focused communication, reliability, and the ability to multitask under pressure. A flexible schedule including weekends and evenings is required, and the resort offers comprehensive benefits and golf privileges.