Guest Services Front Desk Agent

GRAND PACIFIC RESORTS INC; Redmond (OR); On-site; USD 27,552 - 28,006; Full time

Job summary

Grand Pacific Resorts is seeking a Front Desk Agent at Canyon Rim Resort in Redmond, Oregon. You will check guests in and out, answer questions by phone or in person, and deliver exceptional service to guests and owners.

This role requires professional telephone etiquette, strong communication, and the ability to work well in a diverse team, including weekends and holidays. The ideal candidate has hospitality experience, excellent organizational skills, and a commitment to maintaining a high

Qualifications

• 1+ years of related experience, preferably within the hospitality industry.
• Professional telephone etiquette is required.
• High school diploma or equivalent.
• Excellent communication and organizational skills.
• Experience in the hospitality industry (time share preferred).
• Ability to work well in a diverse team environment.

Responsibilities

• Check guests/owners in and out of the resort, answering any questions they may have.
• Meet and exceed guest/owner expectations by providing exceptional customer service by phone or in person.
• Answer a high volume of inbound calls from guests/owners.
• Communicate effectively with guests, owners, supervisors and associates.
• Resolve customer complaints and problems calmly and effectively.
• Obtain or confirm guest information, assign rooms, and activate and distribute keys.
• Occasionally assist guests with loading or unloading luggage utilizing the staircase if necessary.
• Occasionally deliver guest request items to and from rooms.
• Responsible for maintaining a consistent, regular attendance record.
• Adhere to performance standards, company policies and procedures, as they relate to the department.

Skills

Telephone etiquette

Communication skills

Organizational skills

Hospitality industry experience

Teamwork

Detail oriented

Education

High school diploma or equivalent

Job description

Grand Pacific Resorts is seeking a Front Desk Agent at Canyon Rim Resort in Redmond, Oregon. You will check guests in and out, answer questions by phone or in person, and deliver exceptional service to guests and owners.

This role requires professional telephone etiquette, strong communication, and the ability to work well in a diverse team, including weekends and holidays. The ideal candidate has hospitality experience, excellent organizational skills, and a commitment to maintaining a high