Front Desk Concierge: Elevate Guest Experience

Crockett Hotel; Portland (OR); On-site; USD 36,000 - 48,000; Full time

Job summary

The Heathman Hotel in Portland, OR is seeking a Guest Service Agent to welcome guests, assist with check-in/out, and provide personalised service in a fast-paced setting.

You will coordinate with departments, answer guest questions, and uphold brand standards while ensuring a warm, professional experience. Previous hotel front desk experience is preferred and you should be comfortable with PMS and Microsoft Office.

Qualifications

• Previous hotel front desk, hospitality, or guest service experience preferred.
• Strong communication and interpersonal skills with an approachable and polished presence.
• Comfortable using hotel property management systems, Microsoft Office, and related technology platforms.
• Flexible schedule including mornings, evenings, weekends, and holidays.
• Ability to stand and walk for extended periods.

Responsibilities

• Welcome guests with a warm, engaging, and professional demeanor during check-in and check-out experiences
• Provide personalized service while efficiently handling guest arrivals, departures, room assignments, and billing procedures
• Answer guest questions regarding hotel amenities, services, dining options, local attractions, and transportation
• Coordinate with Housekeeping, Engineering, Valet, and other departments to fulfill guest requests
• Maintain confidentiality and security of guest information
• Ensure front desk, lobby, and guest-facing areas remain organized and welcoming
• Follow all hotel policies, safety standards, and brand expectations

Skills

Strong communication

Interpersonal skills

Professional demeanor

Multitasking

Attention to detail

Customer service

Tools

PMS

Microsoft Office

Job description

The Heathman Hotel in Portland, OR is seeking a Guest Service Agent to welcome guests, assist with check-in/out, and provide personalised service in a fast-paced setting.

You will coordinate with departments, answer guest questions, and uphold brand standards while ensuring a warm, professional experience. Previous hotel front desk experience is preferred and you should be comfortable with PMS and Microsoft Office.