Night Audit Front Desk | Overnight Ops and Guest Experience

Rayland Hotel; The Dalles (OR); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Paid time off

Medical, Dental, Vision (eligible)

Job summary

Rayland Hotel in The Dalles is seeking a detail-oriented Night Audit Front Desk Team member to oversee nightly hotel operations from 11P to 7A. You will reconcile transactions, prepare reports, and ensure guest satisfaction while supporting check-ins and check-outs as needed.

The role requires strong communication, basic accounting knowledge, and the ability to handle high-stress situations with composure. Candidates should be able to work overnight and stay vigilant for security and operational

Qualifications

• Previous experience in a similar role preferred.
• Detail oriented and able to review reports for errors.
• Proficiency in Microsoft Excel and other accounting software.
• Excellent communication and customer service skills.

Responsibilities

• Provide excellent guest service to guests throughout the night.
• Oversee the hotel's transition from one day to the next.
• Conduct nightly audits of the hotel's financial transactions.
• Prepare and distribute daily reports to management.
• Ensure accuracy of guest accounts and resolve discrepancies.
• Assist with guest check-ins and check-outs as needed.
• Respond to guest inquiries and resolve issues during the night.
• Update room status for operational and security reasons.
• Incident management and de-escalation per company procedures.
• Troubleshoot IT/system issues with basic technical aptitude.

Skills

Guest service

Attention to detail

Microsoft Excel

Communication skills

Independent work

Education

High school diploma or equivalent

Tools

Accounting software

Job description

Rayland Hotel in The Dalles is seeking a detail-oriented Night Audit Front Desk Team member to oversee nightly hotel operations from 11P to 7A. You will reconcile transactions, prepare reports, and ensure guest satisfaction while supporting check-ins and check-outs as needed.

The role requires strong communication, basic accounting knowledge, and the ability to handle high-stress situations with composure. Candidates should be able to work overnight and stay vigilant for security and operational