Guest Service Representative

Rayland Hotel; The Dalles (OR); Hybrid; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Flexible hours

Job summary

The Rayland Hotel in The Dalles, OR is seeking a friendly Front Desk Agent to welcome guests and provide exceptional service. You will check guests in and out, answer questions, and coordinate with housekeeping to ensure a smooth stay.

This role offers part-time and full-time opportunities with flexible hours, including weekends and holidays, and benefits such as medical, dental, and vision insurance.

Qualifications

• Previous front desk or customer service experience preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Familiarity with property management systems and basic computer skills.
• Strong attention to detail and problem-solving abilities.
• Professional appearance and positive attitude.
• Availability to work flexible hours, including weekends and holidays.
• Medical, dental, and vision insurance offerings.

Responsibilities

• Greet and welcome guests upon arrival with a warm and professional demeanor.
• Check guests in and out efficiently using the property management system.
• Handle guest inquiries, requests, and complaints promptly and courteously.
• Provide information about hotel, local attractions, and services.
• Manage reservations, cancellations, and room assignments accurately.
• Maintain the cleanliness and organization of the front desk area.
• Coordinate with housekeeping and maintenance teams to ensure guest satisfaction.
• Process payments and maintain accurate transaction records.

Skills

Front desk experience

Customer service

Communication skills

Multitasking

PMS knowledge

Detail oriented

Professional appearance

Tools

PMS software

Job description

We are seeking a friendly and professional Front Desk Agent to join our team at the Rayland Hotel in The Dalles, OR. As the first point of contact for our guests, you will play a key role in delivering exceptional customer service and ensuring a smooth and welcoming experience throughout their stay. We are looking for both part-time and full-time availability.

Key Responsibilities

• Greet and welcome guests upon arrival with a warm and professional demeanor.
• Check guests in and out efficiently using the property management system.
• Handle guest inquiries, requests, and complaints promptly and courteously.
• Provide information about hotel, local attractions, and services.
• Manage reservations, cancellations, and room assignments accurately.
• Maintain the cleanliness and organization of the front desk area.
• Coordinate with housekeeping and maintenance teams to ensure guest satisfaction.
• Process payments and maintain accurate transaction records.

Qualifications

• Previous experience as a Front Desk Agent or in a customer service role preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Familiarity with property management systems and basic computer skills.
• Strong attention to detail and problem-solving abilities.
• Professional appearance and positive attitude.
• Availability to work flexible hours, including weekends and holidays.
• Medical, dental, and vision insurance offerings