Part Time Front Desk Agent

Hei Hotels Inc.; Costa Mesa (CA); On-site; USD 35,818,000 - 46,838,000; Part time

Benefits offered by this job

Free shift meals

Job summary

Hei Hotels Inc. is seeking a Part Time Front Desk Agent at the Marriott Costa Mesa location. The role involves greeting guests, handling check-in/check-out, processing payments, and providing accurate information about local attractions and hotel services.

Candidates should have hotel front desk experience, strong communication skills, and the ability to manage multiple tasks in a busy front office environment. On-site position with shift-based hours and employee meals may apply.

Qualifications

• Hotel front desk experience preferred.
• Strong math and money-handling skills.
• Excellent verbal and written communication.
• Ability to stand and move throughout front office.

Responsibilities

• Greet guests with a friendly and sincere welcome.
• Complete check-in and check-out using the computer system, confirming guest details and room rate.
• Verify and imprint credit cards for authorization; handle cash and balance the house bank.
• Answer phone calls promptly with a positive, clear voice and relay messages.
• Assist guests with requests, local information, and resolutions during stay.
• Maintain room keys, welcome folders, and assist with the overall guest experience.

Skills

Hotel experience

Customer service

Communication skills

Cash handling

Multi-tasking

Computerized registration system

Job description

## Part Time Front Desk AgentApplyremote type: On-Sitelocations: Marriott Costa Mesa - Costa Mesa, CAtime type: Part timeposted on: Posted Todayjob requisition id: JR117849**About Us**Set in the heart of beautiful Orange County, Costa Mesa Marriott provides excellent service, upscale amenities and a Southern California location that allows guests to explore the area with ease. As an associate at the Costa Mesa Marriott, you will enjoy many great perks! We hold town hall meetings monthly with incentives and team building activities, as well as holiday parties, treat carts, ice cream socials, and lunches with the General Manager. Additionally, you will have access to free shift meals! What are you waiting for? Join us today at the Costa Mesa Marriott.Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply.**Compensation**Salary Range: $26.25 - $26.25 Hourly### Tipped/Service Charge Eligible? No### Discretionary Performance Bonus Eligible? No**Overview**Assist guests with arrival and departure from hotel, while providing positive guests experiences.### ## **Essential Duties and Responsibilities*** Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.* Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote HEI Hotels and Resorts and brand marketing programs. Make appropriate selection of rooms based on guest needs. •Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons, and refreshment center keys as appropriate.* Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. •Accept and record vouchers, traveler’s checks, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer.* Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.* Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.* Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.* Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.* Comply with attendance rules and be available to work on a regular basis.* Perform any other job-related duties as assigned.**Qualifications and Skills*** Hotel experience preferred.* Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.* Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.* Ability to stand and move throughout front office and continuously perform essential job functions with or without reasonable accommodation.* Ability to access and accurately input information using a moderately complex computer system.* Ability to observe and detect signs of emergency situations.* Ability to establish and maintain effective working relationships with associates, customers and patrons.* Effective verbal and written communication skills.* Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.