Guest Experience Front Desk Specialist

Remington Hospitality; Costa Mesa (CA); On-site; USD 36,000 - 47,000; Full time

Job summary

Remington Hospitality in Costa Mesa, CA is seeking a Front Desk Clerk to greet guests warmly and manage check-in and check-out with efficiency and courtesy. You will assist with pre-registration and block reservations when necessary, while ensuring accurate posting of charges and daily transactions on our Front Office system.

The ideal candidate will have strong knowledge of hotel rates, discounts, and cancellation procedures, plus the ability to process reservations quickly and follow

Qualifications

• Experience in guest-facing roles preferred.
• Ability to handle payments and maintain accuracy.

Responsibilities

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Skills

Guest service

Cash handling

Reservations knowledge

Front desk systems

Tools

Front Office software

Job description

Remington Hospitality in Costa Mesa, CA is seeking a Front Desk Clerk to greet guests warmly and manage check-in and check-out with efficiency and courtesy. You will assist with pre-registration and block reservations when necessary, while ensuring accurate posting of charges and daily transactions on our Front Office system.

The ideal candidate will have strong knowledge of hotel rates, discounts, and cancellation procedures, plus the ability to process reservations quickly and follow