Front Desk Agent - Growth, Reservations & Guest Service

Kaizen Lab Inc.; Montgomery (AL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts on hotel rooms and amenities

Opportunities for advancement within the company

Professional development opportunities

Positive and supportive work environment

Job summary

Kaizen Lab Inc. is seeking a friendly and professional Front Desk Agent to join their team in Montgomery, Alabama. The role involves managing reservations, assisting with guest check-ins and check-outs, and addressing any requests guests may have during their stay. Candidates should possess strong customer service skills and the ability to work efficiently in a fast-paced environment.

The position offers a competitive salary, employee discounts, and opportunities for advancement within a positive and supportive work environment.

Qualifications

• Previous experience as a front desk agent or in a customer service role is preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and handle a high-volume workload.
• Proficiency with computer systems such as Microsoft Office and reservation management systems.
• Flexibility to work evenings, weekends, and holidays as needed.

Responsibilities

• Manage reservations and check guests in and out using a computerized system.
• Handle guest requests, such as booking tours or making restaurant reservations.
• Assist with check-in and check-out processes, including handling payments and issuing keys.
• Answer phone calls and respond to online inquiries in a timely and professional manner.
• Assist with organizing and setting up events and meetings.
• Handle guest complaints and concerns with grace and professionalism.
• Perform light cleaning duties, such as wiping down counters and restocking supplies.
• Other duties as assigned.

Skills

Customer service skills

Communication skills

Ability to multitask

Computer proficiency

Job description

Kaizen Lab Inc. is seeking a friendly and professional Front Desk Agent to join their team in Montgomery, Alabama. The role involves managing reservations, assisting with guest check-ins and check-outs, and addressing any requests guests may have during their stay. Candidates should possess strong customer service skills and the ability to work efficiently in a fast-paced environment.

The position offers a competitive salary, employee discounts, and opportunities for advancement within a positive and supportive work environment.