Guest Experience Lead - Front Desk

Kaizen Lab Inc.; Montgomery (AL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts on hotel rooms and amenities

Opportunities for advancement within the company

Professional development opportunities

Positive and supportive work environment

Job summary

Kaizen Lab Inc. in Montgomery, Alabama is seeking a Front Desk Agent to manage reservations and assist guests during their stay. Candidates should possess excellent customer service and multitasking skills. Responsibilities include check-in/out processes, answering inquiries, and handling guest requests professionally. The position offers a competitive salary, employee discounts, and opportunities for advancement in a positive work environment.

Qualifications

• Previous experience as a front desk agent or in a customer service role is preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and handle a high-volume workload.
• Flexibility to work evenings, weekends, and holidays as needed.

Responsibilities

• Manage reservations and check guests in and out using a computerized system.
• Handle guest requests, such as booking tours or making restaurant reservations.
• Assist with check-in and check-out processes, including handling payments and issuing keys.
• Answer phone calls and respond to online inquiries in a timely and professional manner.
• Assist with organizing and setting up events and meetings.
• Handle guest complaints and concerns with grace and professionalism.
• Perform light cleaning duties, such as wiping down counters and restocking supplies.

Skills

Customer service skills

Communication skills

Interpersonal skills

Multitasking

Proficiency with computer systems

Tools

Microsoft Office

Reservation management systems

Job description

Kaizen Lab Inc. in Montgomery, Alabama is seeking a Front Desk Agent to manage reservations and assist guests during their stay. Candidates should possess excellent customer service and multitasking skills. Responsibilities include check-in/out processes, answering inquiries, and handling guest requests professionally. The position offers a competitive salary, employee discounts, and opportunities for advancement in a positive work environment.