Front Desk Agent: Guest Experience & Growth

Flynn Group; Beaumont, Northern (TX, KY); Hybrid; USD 17,000 - 22,000; Full time

Benefits offered by this job

Hotel discounts

Tuition assistance

401(k) with company match

Career growth

Flexible scheduling

Job summary

Flynn Hospitality is hiring a Front Desk Agent to join our team. You’ll welcome guests, check them in using Hilton or Marriott systems, handle reservations and inquiries, and coordinate with housekeeping and engineering to ensure a smooth stay.

We value friendly, polished service, the ability to multitask and stay calm under pressure, and open availability for all shifts, including overnights. Prior hotel front desk experience and familiarity with PMS like FOSSE are a plus.

Qualifications

• Customer service skills required.
• Front desk experience preferred.
• Experience with PMS systems like FOSSE is a plus.

Responsibilities

• Welcome and check in guests using Hilton or Marriott systems.
• Handle reservations, payments, and guest inquiries.
• Resolve issues with professionalism and positivity.
• Communicate with housekeeping and engineering as needed.
• Promote Marriott loyalty programs and upsell amenities.

Skills

Customer service

Front desk experience

PMS systems (FOSSE)

Multitasking

Overnights availability

Tools

FOSSE PMS

Job description

Flynn Hospitality is hiring a Front Desk Agent to join our team. You’ll welcome guests, check them in using Hilton or Marriott systems, handle reservations and inquiries, and coordinate with housekeeping and engineering to ensure a smooth stay.

We value friendly, polished service, the ability to multitask and stay calm under pressure, and open availability for all shifts, including overnights. Prior hotel front desk experience and familiarity with PMS like FOSSE are a plus.