Guest Experience Specialist - Front Desk (Flexible Scheduling)

SpringHill Suites Richmond NW - Richmond, VA; Innsbrook (VA); On-site; USD 30,000 - 42,000; Full time

Job summary

Flynn Hospitality is seeking a Front Desk Agent to warmly welcome guests, manage check-ins and inquiries, and coordinate with housekeeping and maintenance to ensure smooth operations. The role emphasizes customer service, professionalism, and a positive guest experience.

Ideal candidates bring hotel front desk experience, comfort with PMS systems, and the ability to multitask while staying calm under pressure. Open availability for all shifts, including overnights, is expected.

Qualifications

• Friendly, polished customer service skills.
• Hotel front desk experience preferred.
• Experience with PMS systems like FOSSE a plus.
• Ability to multitask and stay calm under pressure.
• Open availability for all shifts including overnights.

Responsibilities

• Welcome and check in guests using Hilton or Marriott systems
• Handle reservations, payments, and guest inquiries
• Resolve issues with professionalism and positivity
• Communicate with housekeeping and engineering as needed
• Promote Marriott loyalty programs and upsell amenities

Skills

Customer service

Front desk experience

Multitasking

Overnight availability

Tools

FOSSE PMS

Job description

Flynn Hospitality is seeking a Front Desk Agent to warmly welcome guests, manage check-ins and inquiries, and coordinate with housekeeping and maintenance to ensure smooth operations. The role emphasizes customer service, professionalism, and a positive guest experience.

Ideal candidates bring hotel front desk experience, comfort with PMS systems, and the ability to multitask while staying calm under pressure. Open availability for all shifts, including overnights, is expected.