Front Desk Agent: Guest Experience & Career Growth

Rainmaker Hospitality; Lexington (KY); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Employee discounts on hotel rooms and

Opportunities for advancement within

Professional development opportunities

Positive and supportive work环境

Job summary

Rainmaker Hospitality is seeking a friendly Front Desk Agent to join our Lexington hotel team. You will manage reservations, check guests in/out, answer inquiries, and assist with events and meetings, delivering courteous and efficient service at all times.

The ideal candidate has strong communication skills, the ability to multitask in a fast-paced environment, and proficiency with reservation systems and Microsoft Office. Evening, weekend, and holiday availability is required.

Qualifications

• Previous experience as a front desk agent or in a customer service role is preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and handle a high-volume workload.
• Proficiency with computer systems and software (Microsoft Office and reservation management systems).
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Manage reservations and check guests in and out using a computerized system
• Handle guest requests and inquiries
• Assist with check-in/check-out and payments
• Answer calls and online inquiries promptly
• Assist with organizing events and meetings
• Resolve guest complaints with professionalism
• Perform light cleaning duties and restock supplies
• Other duties as assigned

Skills

Customer service

Communication skills

Multitasking

Microsoft Office

Flexibility

Tools

Reservation management systems

Job description

Rainmaker Hospitality is seeking a friendly Front Desk Agent to join our Lexington hotel team. You will manage reservations, check guests in/out, answer inquiries, and assist with events and meetings, delivering courteous and efficient service at all times.

The ideal candidate has strong communication skills, the ability to multitask in a fast-paced environment, and proficiency with reservation systems and Microsoft Office. Evening, weekend, and holiday availability is required.