Guest Experience Agent (Front Desk & Reservations)

Lexima; Denison (TX); In loco; USD 26.000 - 38.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary

Employee discounts on hotel rooms and

Amenities & services

Descrizione del lavoro

Lexima hotel is seeking a friendly Front Desk Agent to manage reservations, check guests in and out, and assist with guest requests. The role requires strong customer service and the ability to work efficiently in a fast-paced environment.

The position involves handling payments, issuing keys, answering calls, and supporting event setup, with opportunities for advancement within Lexima.

Competenze

• Experience in a front desk or customer service role preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and handle a high-volume workload.
• Proficiency with computer systems and software, such as Microsoft Office and reservation management systems.
• Flexibility to work evenings, weekends, and holidays as needed.

Mansioni

• Manage reservations and check guests in and out using a computerized system
• Handle guest requests, such as booking tours or making restaurant reservations
• Assist with check-in and check-out processes, including handling payments and issuing keys
• Answer phone calls and respond to online inquiries in a timely and professional manner
• Assist with organizing and setting up events and meetings
• Handle guest complaints and concerns with grace and professionalism
• Perform light cleaning duties, such as wiping down counters and restocking supplies
• Other duties as assigned

Conoscenze

Customer service

Communication skills

Multitasking

Strumenti

Microsoft Office

Reservation systems

Descrizione del lavoro

Lexima hotel is seeking a friendly Front Desk Agent to manage reservations, check guests in and out, and assist with guest requests. The role requires strong customer service and the ability to work efficiently in a fast-paced environment.

The position involves handling payments, issuing keys, answering calls, and supporting event setup, with opportunities for advancement within Lexima.