Front Office Agent - Courtyard Lexington South

Rainmaker Hospitality; Lexington (KY); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Employee discounts on hotel rooms and

Opportunities for advancement within

Professional development opportunities

Positive and supportive work环境

Job summary

Rainmaker Hospitality is seeking a friendly Front Desk Agent to join our Lexington hotel team. You will manage reservations, check guests in/out, answer inquiries, and assist with events and meetings, delivering courteous and efficient service at all times.

The ideal candidate has strong communication skills, the ability to multitask in a fast-paced environment, and proficiency with reservation systems and Microsoft Office. Evening, weekend, and holiday availability is required.

Qualifications

• Previous experience as a front desk agent or in a customer service role is preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and handle a high-volume workload.
• Proficiency with computer systems and software (Microsoft Office and reservation management systems).
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Manage reservations and check guests in and out using a computerized system
• Handle guest requests and inquiries
• Assist with check-in/check-out and payments
• Answer calls and online inquiries promptly
• Assist with organizing events and meetings
• Resolve guest complaints with professionalism
• Perform light cleaning duties and restock supplies
• Other duties as assigned

Skills

Customer service

Communication skills

Multitasking

Microsoft Office

Flexibility

Tools

Reservation management systems

Job description

Introduction:

We are seeking a friendly and professional Front Desk Agent to join our team at our hotel. The Front Desk Agent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.

Introduction:

We are seeking a friendly and professional Front Desk Agent to join our team at our hotel. The Front Desk Agent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Manage reservations and check guests in and out using a computerized system
• Handle guest requests, such as amenity deliveries, chat responses and other inquiries
• Assist with check-in and check-out processes, including handling payments and issuing keys
• Answer phone calls and respond to online inquiries in a timely and professional manner
• Assist with organizing and setting up events and meetings
• Handle guest complaints and concerns with grace and professionalism
• Perform light cleaning duties, such as wiping down counters and restocking supplies
• Other duties as assigned

Qualifications:

• Previous experience as a front desk agent or in a customer service role is preferred
• Strong communication and interpersonal skills
• Ability to multitask and handle a high-volume workload
• Proficiency with computer systems and software, such as Microsoft Office and reservation management systems
• Flexibility to work evenings, weekends, and holidays

Perks:

• Employee discounts on hotel rooms and amenities
• Opportunities for advancement within the company
• Professional development opportunities
• Positive and supportive work environment