Front Desk Agent: Growth & Hotel Discounts

PM Hotel Group; Dallas (TX); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Hotel discounts

Growth opportunities

Team environment

Job summary

PM Hotel Group in Dallas, TX seeks a Front Desk Agent to welcome guests, manage check-ins/outs, answer phones, and assist with reservations. You will process payments, handle guest requests, and maintain accurate records using Opera PMS and other hotel systems.

The ideal candidate has a high school diploma, strong communication, a friendly, dependable attitude, and the ability to multitask in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Prior customer service or hotel experience preferred (0–12 months).
• Strong communication and multitasking abilities with a professional demeanor.

Responsibilities

• Welcome guests during check-in/check-out with a friendly, professional attitude.
• Answer phones, assist with reservations, questions, and guest requests.
• Process reservations, payments, and guest transactions accurately.
• Resolve guest concerns with professionalism and care.
• Maintain records using Opera PMS and other hotel systems.
• Communicate with housekeeping, maintenance, and other departments.
• Share recommendations for local restaurants, attractions, and events.
• Keep front desk and lobby clean, organized, and guest-ready.

Skills

Customer service

Communication skills

Multitasking

Basic computer skills

Education

High school diploma or equivalent

Tools

Opera PMS

Job description

PM Hotel Group in Dallas, TX seeks a Front Desk Agent to welcome guests, manage check-ins/outs, answer phones, and assist with reservations. You will process payments, handle guest requests, and maintain accurate records using Opera PMS and other hotel systems.

The ideal candidate has a high school diploma, strong communication, a friendly, dependable attitude, and the ability to multitask in a fast-paced environment.