Front Desk Guest Services Agent - Growth & Perks

Sandman Hotel Group; Irving (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Rewards & Recognition

Free Parking

Discounted Hotel Stays for Team

Ongoing Employee events, incentives &

Growth Opportunities- Career Advance

Dedicated Training Program

Employee Assistance Program (EAP) - 1

Refer a friend or family and earn

Preferred Rates for Dallas Stars NHL

Group Life Insurance, Extended Health,

Complimentary Stays

Milestone Rewards

Job summary

Sandman Hotel Group in Irving, TX is seeking a friendly Guest Service Agent to welcome guests, check them in/out, assist with luggage, and answer inquiries. You will be the face of the hotel, providing warm, professional service and coordinating guest needs with other teams.

The role requires strong communication, conflict resolution, and knowledge of Opera. A two-year apprenticeship in front desk operations or hotel management is preferred, and prior hotel experience is a plus.

Qualifications

• Completion of a two-year apprenticeship program in front desk operations or hotel management preferred.
• 1 year of experience as a Hotel Front Desk Clerk preferred.
• Experience in all aspects of customer service and people management.
• Strong working knowledge of accounting practices and principles.
• Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required.
• Exceptional conflict resolution, negotiation, and objection handling skills.
• Able to effectively communicate both verbally and in writing.
• High level of proficiency Opera/Opera Cloud.

Responsibilities

• To provide a warm, welcoming and friendly environment.
• Responsible for checking guests in and out of the Hotel.
• Luggage assistance.
• Issues room keys, pamphlets, discount cards, etc.
• Answers various questions from guests and arranges transportation for guests.
• Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties.
• Book telephone reservations.
• Computes bills, collects payment and makes change for guests.
• Count and verify cash, shift activity, keys, gift certificates, and wireless internet cards with departing shift.
• Print updated in-house, arrival, departure, and room status reports every two hours.
• Check all unresolved departures.
• Ensure front desk is stocked with any items guests may require before housekeeping leaves for the day.
• Write all wake-up call requests on specified form and enter on switchboard.
• Complete welcome calls.
• Clean and tidy front desk area.
• Refer all inquiries to the appropriate individuals, divisions, or departments across the organization.
• As a front-line worker, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions.
• Provide information to staff and/or clients about special activities.
• Observe and report any security issues to the Manager.

Skills

Excellent customer relations

Time-management

Adaptable to change

Eager to exceed guest expectations

Education

Two-year apprenticeship in front desk operations or hotel management

Tools

Opera/Opera Cloud

Job description

Sandman Hotel Group in Irving, TX is seeking a friendly Guest Service Agent to welcome guests, check them in/out, assist with luggage, and answer inquiries. You will be the face of the hotel, providing warm, professional service and coordinating guest needs with other teams.

The role requires strong communication, conflict resolution, and knowledge of Opera. A two-year apprenticeship in front desk operations or hotel management is preferred, and prior hotel experience is a plus.