Guest Experience Concierge

PM Hotel Group; Moab (UT); On-site; USD 19,286,000 - 30,307,000; Full time

Job summary

PM Hotel Group is seeking a Front Desk/Guest Services Agent to warmly welcome guests, manage check-in/out, handle payments, and provide local recommendations. The role requires clear English communication, reliability, and a team-oriented mindset, with the ability to stand and move around the front desk area throughout shifts.

Responsibilities include registering guests, inputting data into the computer system, posting charges, answering calls, and assisting with guest requests and inquiries

Qualifications

• Strong English communication required.
• Ability to input data into a computer system accurately.
• Basic math skills for posting charges and payments.
• Willingness to be a team player and assist coworkers.
• Ability to stand, walk, and stay mobile at front desk.

Responsibilities

• Greet guests with a friendly, sincere welcome and provide information on hours and attractions.
• Handle registration, input guest details, assign rooms, and code keys.
• Process credit cards, post charges, and manage guest accounts at check-out.
• Answer phones, relay messages, and retrieve mail and packages for guests.
• Address guest concerns, negotiate issues, and authorize revenue allowances when needed.
• Ensure cleanliness and compliance with safety standards in guest areas.

Skills

English communication

Customer service

Team player

Professional appearance

Basic math

Calculator proficiency

Computer data entry

Mobility/standing

Job description

PM Hotel Group is seeking a Front Desk/Guest Services Agent to warmly welcome guests, manage check-in/out, handle payments, and provide local recommendations. The role requires clear English communication, reliability, and a team-oriented mindset, with the ability to stand and move around the front desk area throughout shifts.

Responsibilities include registering guests, inputting data into the computer system, posting charges, answering calls, and assisting with guest requests and inquiries