Guest Experience Concierge Front Desk

Mcr-Hotels; Tallahassee (FL); On-site; USD 16,531,000 - 20,664,000; Full time

Benefits offered by this job

Weekly Pay

Paid Time Off

Retirement Options

Health, Dental, Vision Insurance - 30+

Job summary

DoubleTree Tallahassee in Tallahassee, FL is seeking a Front Desk Agent to greet guests, manage check-in/out efficiently, and address guest needs with hospitality and urgency. You will handle rate schedules, mail handling, and ensure a smooth arrival and departure experience in a fast-paced hotel environment.

Experience in hospitality or service preferred. A positive attitude, strong communication, and the ability to follow guidelines are essential.

Qualifications

• Experience in hospitality or service preferred.
• Positive attitude and willingness to learn.
• Ability to understand and follow established guidelines and procedures.
• Ability to work well under pressure in a busy hotel environment.
• Active listening and conflict resolution skills are essential.
• Clear and effective communication with guests and team members.
• Commitment to hospitality and guest service.
• Must be 18 years or older and able to work varied shifts.

Responsibilities

• Greet guests warmly during check-in and check-out.
• Resolve guest inquiries and requests promptly and courteously.
• Maintain knowledge of hotel facilities and promotions.
• Manage mail and deliveries as required per shift.
• Collaborate with team to ensure a clean, welcoming environment.

Skills

Hospitality experience

Can-Do attitude

Following guidelines

Handling pace and pressure

Listening and conflict resolution

Communication skills

Guest service

Schedule flexibility

Job description

DoubleTree Tallahassee in Tallahassee, FL is seeking a Front Desk Agent to greet guests, manage check-in/out efficiently, and address guest needs with hospitality and urgency. You will handle rate schedules, mail handling, and ensure a smooth arrival and departure experience in a fast-paced hotel environment.

Experience in hospitality or service preferred. A positive attitude, strong communication, and the ability to follow guidelines are essential.