Guest Experience Agent — Front Desk (24/7)

Double Tree Bloomington Minneapolis South; BLOOMINGTON (MN); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision

401(k) Retirement Plan

Paid Time Off (PTO)

Paid Holidays

Employee Referral Bonus

Go Hilton Team Member Travel Program

Job summary

Double Tree Bloomington Minneapolis South is seeking a Front Desk Agent to handle registration, checkout, cashiering, and guest services with a focus on accuracy, courtesy, and efficiency.

The role requires strong communication, leadership, and cash handling skills, with the ability to manage a house bank and coordinate with other departments in a 24/7 operation. On-site, full-time position offering health benefits and growth opportunities.

Qualifications

• Must have reliable transportation to and from work
• Must report to work on time
• Must be present and able to work all shifts on-site

Responsibilities

• Attend to guests’ needs including registration, checkout and cashiering
• Greet and welcome guests upon arrival
• Register guests into the computer verifying reservation, address and credit information
• Promote the Hotel’s Reward Program and provide recognition and benefits to all present members
• Accept payment for guests’ accounts at registration and checkout
• Maintain a house bank and report receipts daily
• Issue and control entrance of safety deposit boxes
• Post miscellaneous charges as requested
• Review today’s arrivals and VIP/special reservations for proper pre-registration
• Coordinate with staff about room availability and departures
• Relay information to front desk staff, telecommunications, and supervisor
• Ensure daily reports and forms are completed
• Assist concierge with mail and guest information
• Book reservations for guests approaching the Front Desk
• Read/write to facilitate communication
• Possess strong verbal and written communication
• Extensive knowledge of the hotel, its services and facilities
• Demonstrate excellent customer relations and leadership capabilities
• Demonstrate attention to detail, organization, and communication

Skills

Customer service

Communication

Leadership

Cash handling

Job description

Double Tree Bloomington Minneapolis South is seeking a Front Desk Agent to handle registration, checkout, cashiering, and guest services with a focus on accuracy, courtesy, and efficiency.

The role requires strong communication, leadership, and cash handling skills, with the ability to manage a house bank and coordinate with other departments in a 24/7 operation. On-site, full-time position offering health benefits and growth opportunities.