Front Desk Agent — Full-Time with Benefits

DoubleTree by Hilton Chicago O'Hare IL; Rosemont (IL); Hybrid; USD 29,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k with company match

Employee discounts

Job summary

DoubleTree by Hilton Rosemont seeks a friendly Front Desk Agent to check guests in/out, handle reservations, and provide information on rooms and amenities. You will assist guests with payments, manage records, and ensure a smooth arrival experience.

Ideal candidates have prior hotel front desk experience, a strong customer service mindset, and excellent communication skills. Flexible shifts include weekends, with competitive hourly pay and staff discounts.

Qualifications

• Work experience as a Hotel Front Desk Agent, Receptionist, or similar role.
• Customer service attitude.

Responsibilities

• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Inform customers about payment methods and verify their credit card data.
• Register guests collecting necessary information (like contact details and exact dates of their stay).
• Welcome guests upon their arrival and assign rooms.
• Provide information about our hotel, available rooms, rates, and amenities.
• Respond to clients’ complaints in a timely and professional manner.
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs.
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests.
• Upsell additional facilities and services, when appropriate.
• Maintain updated records of bookings and payments.
• Other duties as assigned.

Skills

Customer service attitude

Strong attention to detail

Excellent organizational skills

Excellent communication skills

Read and speak English

Self-Starter

Ability to follow instructions

Job description

DoubleTree by Hilton Rosemont seeks a friendly Front Desk Agent to check guests in/out, handle reservations, and provide information on rooms and amenities. You will assist guests with payments, manage records, and ensure a smooth arrival experience.

Ideal candidates have prior hotel front desk experience, a strong customer service mindset, and excellent communication skills. Flexible shifts include weekends, with competitive hourly pay and staff discounts.