Guest Experience Agent — Front Desk

Lm Services Corporation Group; Chesterfield (MO); On-site; USD 21,000 - 23,000; Full time

Job summary

Doubletree Chesterfield is seeking a Front Desk Agent to greet and register guests and provide courteous service. You will close out guest accounts, handle payments, and share information about local attractions to meet high service standards.

The role requires effective communication, the ability to input data accurately, and the capacity to work across shifts in a hospitality setting. A strong customer-focused attitude and teamwork are essential for success.

Qualifications

• Ability to greet guests and provide information.
• Accurate data collection during check-in.
• Handle payments and balance house accounts.
• Use computer systems for registration.

Responsibilities

• Greet customers with a friendly welcome and provide accurate information.
• Complete registration by collecting data and confirming details.
• Verify and process payments, post charges, and balance accounts.
• Answer calls promptly and deliver messages and packages as requested.
• Close accounts at check-out and handle customer concerns or disputes.
• Maintain calm during peak times and emergencies.

Skills

Guest service

Cash handling

Registration

Customer communication

Multitasking

Job description

Doubletree Chesterfield is seeking a Front Desk Agent to greet and register guests and provide courteous service. You will close out guest accounts, handle payments, and share information about local attractions to meet high service standards.

The role requires effective communication, the ability to input data accurately, and the capacity to work across shifts in a hospitality setting. A strong customer-focused attitude and teamwork are essential for success.