Guest Experience Agent — Front Desk

Crescent Hotels & Resorts; Glenpool (OK); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Discounts with Crescent properties

Hotel room discounts

Job summary

DoubleTree Tulsa Downtown, part of Crescent Hotels & Resorts, seeks a Front Office team member to deliver outstanding guest service at check-in/check-out and to uphold financial profitability. You will input guest data, confirm rates, and assist with room selection and payments.

We value a strong customer-service mindset, flexibility across shifts, and solid computer skills. Hilton brand familiarity is a plus and opportunities for growth are offered.

Qualifications

• Prior experience as a Front Desk Agent in a hotel or other high-volume customer service environment.
• Strong commitment to excellent customer service and guest satisfaction; ability to enhance guest experiences and make their stay memorable.
• Flexibility to work a variety of shifts including days, evenings, and weekends.
• Excellent computer skills and a team-oriented mindset; Hilton brand experience is a plus.

Responsibilities

• Greeting and registering guests and handling check-in and check-out in a manner that delivers outstanding guest service and supports financial profitability.
• Inputting and retrieving information from the computer, confirming guest information and room rate, selecting rooms, coding electronic keys, and assisting guests with check-out.
• Ensuring rooms and services are correctly accounted for, handling cash and processing various forms of payment using the point-of-sale system.
• Converting foreign currency, making change and processing gift certificates and cards as required.
• Demonstrating thorough knowledge of hotel information and answering guest questions and inquiries.
• Using up-selling techniques to promote hotel services and maximize room occupancy; responding to inquiries and requests in a timely, friendly, and efficient manner.
• Resolving guest issues, conducting research, negotiating solutions for guest satisfaction, and fielding guest complaints.

Skills

Front Desk Experience

Customer Service

Flexibility

Computer Skills

Team Player

Job description

DoubleTree Tulsa Downtown, part of Crescent Hotels & Resorts, seeks a Front Office team member to deliver outstanding guest service at check-in/check-out and to uphold financial profitability. You will input guest data, confirm rates, and assist with room selection and payments.

We value a strong customer-service mindset, flexibility across shifts, and solid computer skills. Hilton brand familiarity is a plus and opportunities for growth are offered.